Jerrica Collier
Chicago
Summary
Dedicated Correctional Officer with extensive experience at Westville Correctional Facility, skilled in conflict resolution and emergency response. Proven ability to enhance safety protocols and reduce contraband incidents through vigilant monitoring and effective communication. Committed to maintaining a secure environment while fostering positive relationships with diverse populations.
Overview
20
20
years of professional experience
Work History
Correctional Officer
Westville Correctional Facility
Indianapolis, IN
03.2025 - 05.2025
- Monitored inmate behavior to ensure compliance with facility rules and regulations.
- Conducted regular inspections of facilities to identify safety hazards and maintain security protocols.
- Assisted in emergency response situations, providing support to maintain order and safety.
- Documented incidents and prepared reports for review by supervisory staff to enhance operational efficiency.
- Collaborated with team members to implement security measures during inmate transport and recreation activities.
- Engaged in ongoing training sessions to develop skills in conflict resolution and crisis management.
- Utilized communication tools effectively to relay important information between staff members and inmates.
- Maintained accurate records of inmate movements and daily activities to support facility operations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Teaching Assistant
Howard Driving School
Oak Park, IL
05.2012 - 11.2012
- Assisted instructors in preparing lesson plans and instructional materials for driver education courses.
- Supported students during practical driving sessions to enhance learning experiences and confidence.
- Coordinated classroom activities, ensuring a structured learning environment for all participants.
- Provided feedback to students on performance, reinforcing safe driving practices and techniques.
- Maintained accurate records of student progress and attendance for reporting purposes.
- Facilitated communication between instructors and students to address concerns and improve course delivery.
- Organized educational resources, ensuring availability of materials for effective teaching sessions.
- Adapted instructional methods to meet diverse learning styles and needs of students effectively.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
Security Officer
Allied Universal Security Services
Chicago, IL
03.2017 - 01.2019
- Monitored surveillance systems to ensure safety and security of premises.
- Conducted routine patrols to deter criminal activity and maintain order.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Assisted in training new security personnel on protocols and emergency procedures.
- Prepared detailed incident reports for management review and documentation.
- Enforced access control measures, verifying credentials of visitors and employees.
- Collaborated with team members to improve response times during emergencies.
- Maintained clear communication with stakeholders regarding security concerns and updates.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
Securitas Security Services USA
Chicago, IL
09.2015 - 03.2017
Security Officer
Titan
Chicago, IL
12.2014 - 03.2015
Hairstylist
Chrystal’s Hair Dynasty
Oak Park, IL
07.2005 - 11.2014
- Provided personalized hair consultations to determine client preferences and styles.
- Executed various haircutting techniques, including layering and texturizing, to achieve desired looks.
- Maintained cleanliness and organization of workstation and salon equipment for optimal efficiency.
- Assisted in applying color treatments, ensuring proper technique and client satisfaction.
- Developed strong client relationships through excellent customer service and follow-up communication.
- Recommended hair care products tailored to individual client needs, enhancing overall experience.
- Adapted to changing trends by attending workshops and training sessions for skill enhancement.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
Education
Diploma - Cosmetology
Truman College
Chicago, IL06.2004
High School Diploma - General Studies
Amundsen High School
Chicago, IL08.2003
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Self-defense tactics
- Contraband seizure
- Search and seizure procedures
- Observation
Timeline
Correctional Officer
Westville Correctional Facility
03.2025 - 05.2025
Security Officer
Allied Universal Security Services
03.2017 - 01.2019
Security Officer
Securitas Security Services USA
09.2015 - 03.2017
Security Officer
Titan
12.2014 - 03.2015
Teaching Assistant
Howard Driving School
05.2012 - 11.2012
Hairstylist
Chrystal’s Hair Dynasty
07.2005 - 11.2014
Diploma - Cosmetology
Truman College
High School Diploma - General Studies
Amundsen High School