Jerrica Gomez
San Antonio,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
7
7
years of professional experience
Work History
Transplant Collection Analyst
HCA Parallon
01.2023 - Current
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Collaborated on collection and dispute resolution issues.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Prepared and submitted legal documents to initiate court proceedings.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
Medical Assistant
Kidney & Hypertension Specialist
01.2017 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Medical Assisting
Southern Careers Institute Inc
06.2017
Skills
- Account Reconciliation
- Prospecting Clients
- Settlement Negotiation
- Credit Risk Analysis
- Review Financial Statements
- Report Findings
- Dependable and Responsible
- PPE Compliance
- Critical Thinking
- Good Telephone Etiquette
- MS Office
- Case Management
- Human Anatomy and Physiology
- Simple Dressings
- Restocking Lab Supplies
- Sterile Procedures and Techniques
- Completing Insurance Forms
- IV Discontinuation
- Charting Expertise
- Customer Service
- Time Management
- Routine Laboratory Testing
- Microsoft Outlook
- Medical Procedures Understanding
- Process Optimization
- Goals and Performance
- Environmental Monitoring
- Credit and Collections
- Team Oriented
- Claims Reporting Systems
Timeline
Transplant Collection Analyst
HCA Parallon
01.2023 - Current
Medical Assistant
Kidney & Hypertension Specialist
01.2017 - 02.2022
Medical Assisting
Southern Careers Institute Inc