Jerrica Green-Aiken
Summerville,SC
Summary
Dedicated customer service professional adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Dynamic administrative professional and leader with 10+ years of experience playing a key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
Realty One Group
09.2020 - Current
- Streamlined office processes by implementing efficient document management and filing systems.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Boosted employee morale by planning team-building activities and corporate events.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Offered technical support and troubleshot issues to enhance office productivity.
- Prepared project documents, reports and brochures.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Conducted research to assist with routine tasks and special projects.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrative Assistant
Carolina Gamerz
09.2019 - 11.2022
- Assisted an average of 45 clients monthly
- Provided high quality customer service
- Prepared monthly service reports
- Worked effectively independently and within a team environment
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted Game Room revenue through effective up-selling of products and services.
- Adhered to company policies and procedures, maintaining compliance with safety regulations at all times.
- Educated customers on game rules and strategies, enhancing their overall enjoyment and satisfaction in the Game Room.
- Facilitated smooth transitions between games by efficiently resetting equipment for new players.
- Participated in promotional activities designed to attract new customers while retaining loyal patrons.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Memorized games and rules to facilitate positive entertainment experience.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Assisted in organizing special events, creating memorable experiences for guests.
Financial Services Representative
Roper St. Francis Hospital
04.2016 - 03.2019
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Delivered consistent results within compliance guidelines while meeting quarterly sales quotas.
- Reduced delinquencies with proactive communication and payment plan negotiations.
- Collaborated with cross-functional teams to identify opportunities for process improvements and customer retention initiatives.
- Leveraged strong interpersonal skills to build trust among clients while handling difficult conversations regarding debt or past-due accounts.
- Managed sensitive customer information with strict adherence to privacy regulations and company policies.
- Trained new team members on company procedures, systems, and best practices for delivering excellent customer service in the financial sector.
- Advanced department goals by consistently meeting or exceeding performance metrics related to productivity quality assurance standards.
- Demonstrated flexibility and adaptability, seamlessly transitioning between different roles within the customer financial services team as needed.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Discussed financial options with clients and provided informed suggestions.
Education
Associate of Arts -
Trident Technical College
Charleston, SC05.2017
Skills
- Meeting Planning
- Customer Relations
- Expense Reporting
- Multitasking
- Office Administration
- Employee Development
- Recruiting
- Organizational Skills
- Microsoft Office Proficiency
- Scheduling Appointments
Timeline
Administrative Specialist
Realty One Group
09.2020 - Current
Administrative Assistant
Carolina Gamerz
09.2019 - 11.2022
Financial Services Representative
Roper St. Francis Hospital
04.2016 - 03.2019
Associate of Arts -
Trident Technical College