Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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PHENYX POOLE

Columbus,USA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Customer Relations / Advisory Billing

Morgan Stanley
Columbus, OH
02.2024 - 11.2024
  • Reviewed patient records for accuracy and compliance
  • Balanced accounts, prepared financial statements, and submitted reports to the Accounts Receivable Manager
  • Established payment schedules for late accounts and followed up as needed
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Home Health Aid Assistant

Compassionate Caregiver
Dublin, OH
09.2023 - 01.2024
  • Provided personal care, assisted with medical administration, and ensured patient safety
  • Maintained accurate patient records and offered emotional support
  • Documented patient status and reported changes in care needs.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Gave companionship to patients when family members were not available.
  • Documented client progress in charts and logbooks.

Accounts Receivable Billing Clerk

FCX Performance
New Albany, OH
03.2023 - 09.2023
  • Managed administrative tasks, scheduled appointments, and resolved billing inquiries
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Reconciled ledger to validate payments accounted for and accurately posted.
  • Implemented payment reminder system to decrease outstanding receivables.
  • Cleared account balances by examining customer payments and payment history and coordinating contact with collections.
  • Gathered support data to drive invoice accuracy and work through billing discrepancies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
  • Performed financial calculations for amounts due, interest charges and balances.

Internal Mitigation Coordinator

ServPro
Columbus, OH
11.2022 - 02.2023
  • Coordinated cleanup and restoration projects and conducted account audits
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Facilitated communication between different departments in order to resolve issues quickly.

Customer Services / Case Worker

Franklin County Jobs and Family Services
Columbus, OH
02.2017 - 06.2020
  • Assisted clients with Ohio benefits and managed Medicaid, SNAP, and EBT caseloads
  • Conducted eligibility assessments and maintained confidential records
  • Addressed customer needs, responding to specific requests.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

High School Diploma -

The Charles School At Ohio Dominican
Columbus, OH
01.2013

Skills

  • Customer service
  • Data entry
  • Conflict resolution
  • Attention to detail
  • Appointment scheduling
  • Problem-solving
  • Customer relations
  • MS office
  • Knowledge of standard accounting procedures
  • Excellent written and verbal communication
  • Time management
  • Patient record review
  • Problem solving
  • Effective communication
  • Organizational skills

Affiliations

  • High School Diploma
  • Esthetician Schooling

References

References available upon request.

Timeline

Customer Relations / Advisory Billing

Morgan Stanley
02.2024 - 11.2024

Home Health Aid Assistant

Compassionate Caregiver
09.2023 - 01.2024

Accounts Receivable Billing Clerk

FCX Performance
03.2023 - 09.2023

Internal Mitigation Coordinator

ServPro
11.2022 - 02.2023

Customer Services / Case Worker

Franklin County Jobs and Family Services
02.2017 - 06.2020

High School Diploma -

The Charles School At Ohio Dominican

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