Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Jerrica Holmes

Many,Louisiana

Overview

11
11
years of professional experience

Work History

Inbound customer service agent

Center Point Energy
09.2017 - Current
  • Set up customer accounts through SAP
  • Communicate with customer through email/phone regarding their accounts
  • Schedule appointments with technicians to set up new service for customers
  • Commit to customer satisfaction and resolving any issue the customer may have about their account status as well as clarifying and questions
  • Work flexible hours anytime call volume was high
  • Meeting my teams daily Metrix to be a strong, growing, positive team our company strives us to be

Live Receptionist

Signpost
01.2022 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Inbound Sales Representative

Convergys Call center
09.2015 - 07.2017
  • Update customer accounts, answered questions/concerns about customers account
  • Sold OnStar products for GM Vehicle
  • Provided navigation information to customers, coordinated appointments with auto dealers for customers, made reservations for hotel/restaurants, scheduled roadside assistance for customers
  • Responsible for handling new car owners OnStar accounts, informed customer of OnStar services, helped customers decided which plan best suited to their needs/wants

Customer Service/Cashier

Wal-Mart
11.2013 - 12.2015
  • Help customers with any questions or concerns they had while shopping
  • Going above and beyond with special guest that may need help with delivering items to car
  • Responsible for my register during my shift, bagging groceries for customers
  • Worked flexibly to help the company in time of need
  • Displayed determination for wanting to learn new things

Education

High school -

Southwest Texas High School
San Marcos, TX

Skills

  • Customer Service
  • Data Entry
  • Receptionist
  • Administrative Assistant
  • Inside Sales
  • Telemarketing
  • SAP
  • Verbal Communication

Assessments

Verbal Communication, 11/01/19, Completed

Timeline

Live Receptionist

Signpost
01.2022 - 12.2024

Inbound customer service agent

Center Point Energy
09.2017 - Current

Inbound Sales Representative

Convergys Call center
09.2015 - 07.2017

Customer Service/Cashier

Wal-Mart
11.2013 - 12.2015

High school -

Southwest Texas High School

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Jerrica Holmes