Jerrica Holmes
Many,Louisiana
Overview
11
11
years of professional experience
Work History
Inbound customer service agent
Center Point Energy
Gastonia, NC, USA
09.2017 - Current
- Set up customer accounts through SAP
- Communicate with customer through email/phone regarding their accounts
- Schedule appointments with technicians to set up new service for customers
- Commit to customer satisfaction and resolving any issue the customer may have about their account status as well as clarifying and questions
- Work flexible hours anytime call volume was high
- Meeting my teams daily Metrix to be a strong, growing, positive team our company strives us to be
Live Receptionist
Signpost
Remote
01.2022 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Inbound Sales Representative
Convergys Call center
Charlotte, NC, USA
09.2015 - 07.2017
- Update customer accounts, answered questions/concerns about customers account
- Sold OnStar products for GM Vehicle
- Provided navigation information to customers, coordinated appointments with auto dealers for customers, made reservations for hotel/restaurants, scheduled roadside assistance for customers
- Responsible for handling new car owners OnStar accounts, informed customer of OnStar services, helped customers decided which plan best suited to their needs/wants
Customer Service/Cashier
Wal-Mart
USA
11.2013 - 12.2015
- Help customers with any questions or concerns they had while shopping
- Going above and beyond with special guest that may need help with delivering items to car
- Responsible for my register during my shift, bagging groceries for customers
- Worked flexibly to help the company in time of need
- Displayed determination for wanting to learn new things
Education
High school -
Southwest Texas High School
San Marcos, TXSkills
- Customer Service
- Data Entry
- Receptionist
- Administrative Assistant
- Inside Sales
- Telemarketing
- SAP
- Verbal Communication
Assessments
Verbal Communication, 11/01/19, Completed
Timeline
Live Receptionist
Signpost
01.2022 - 12.2024
Inbound customer service agent
Center Point Energy
09.2017 - Current
Inbound Sales Representative
Convergys Call center
09.2015 - 07.2017
Customer Service/Cashier
Wal-Mart
11.2013 - 12.2015
High school -
Southwest Texas High School