Jerrica Jarrett
Largo,FL
Summary
Subject Matter Expert and training lead skilled in research, analysis and examination of company technology and operating procedures. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready for new challenges and objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Transamerica
12.2018 - Current
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services, ensuring they understood company policies and procedures
- Worked with staff to enhance customer experience and exceed team goals through effective client satisfaction rates.
Customer Relations - Tech Support
24/7 Intouch - Netflix - Airbnb
01.2017 - 10.2018
- Provided technical support to Netflix users, resolving issues related to streaming, account management and billing inquiries.
- Assisted customers via phone, email and chat. As well as working with team members to resolve complex problems.
- Managed multiple Airbnb hosts and clients, ensuring a positive experience
- Developed and maintained strong relationships with clients.
Senior Sales Representative
AGR Group
08.2014 - 01.2017
- Up-sold and cross-sold products effectively, driving sales and customer retention.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
GED -
Tomlinson School
Saint Petersburg, FL07.2013
Timeline
Subject Matter Expert
Transamerica
12.2018 - Current
Customer Relations - Tech Support
24/7 Intouch - Netflix - Airbnb
01.2017 - 10.2018
Senior Sales Representative
AGR Group
08.2014 - 01.2017
GED -
Tomlinson School