Summary
Overview
Work History
Education
Skills
Timeline
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JERRICA RIVERA

Orlando

Summary

Personable administrative professional with a solid background in medical environments focused on delivering exceptional clerical and operational support to medical offices and physicians. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Advent Health
11.2021 - Current
  • Prepares meetings in advance including, but not limited to, materials, location and food if necessary
  • Arrange travel arrangements including hotel, flights, event registration, etc
  • Submit and create expense reports
  • Generate monthly financial reports
  • Calling for repairs, maintaining equipment inventories
  • Maintain computer and manual filing system
  • Maintaining date of all providers, APPs PDO/CME
  • Conduct data entry
  • Obtain all Medical license, DEA, Etc for physicians
  • Register Physicians for any upcoming courses
  • Keep Log of physicians Board certifications
  • Coordinate and maintain records of all oncoming staff
  • Planned on – and off- site events
  • Provide support for all physicians in the practice
  • Maintain Director time sheets for physicians, and submit
  • Ensures a smooth on-boarding process for new providers
  • Maintains and updates Outlook with current information.

Procedure scheduler

The Colon and Rectal Clinic of Orlando
09.2017 - 11.2021
  • Schedule’s office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code
  • Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted anesthesia groups
  • Enters notes/special instructions needed for scheduling in the electronic medical record
  • Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider
  • Completes accurate documentation of informed consent with patients for procedures and surgeries as needed
  • Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients
  • Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed
  • Ensures patients have proper medical clearance and pre-surgical testing as needed
  • Completes pre-procedure phone calls and confirms appointment times with patients via telephone
  • Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled
  • Assists other members of the department as needed
  • Other duties as assigned
  • Manage physician schedule.

Front Desk Receptionist

The Colon and Rectal Clinic of Orlando
11.2016 - 09.2017
  • Verifying insurance
  • Authorization specialist
  • Verifying appointments
  • Collecting copays, deductible and co insurances
  • Manage hospitals consults
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries.

Education

Valencia Community College
Orlando, FL
01.2016

Skills

Meticulous Attention to Detail

Complex Problem-Solving

Workflow Optimization

Data Entry

Meeting Planning

Quality Assurance

Clerical Support

Office Administration

Spreadsheet Management

Spanish Fluency

Microsoft Office Suite

EMR

Medical Terminology

Computer Skills

Timeline

Administrative Assistant

Advent Health
11.2021 - Current

Procedure scheduler

The Colon and Rectal Clinic of Orlando
09.2017 - 11.2021

Front Desk Receptionist

The Colon and Rectal Clinic of Orlando
11.2016 - 09.2017

Valencia Community College

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JERRICA RIVERA