Summary
Overview
Work History
Education
Skills
Timeline
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Jerrica Smith

Houston,TX

Summary

Knowledgeable and dedicated professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

3
3
years of professional experience

Work History

Server

Atlas
01.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Assistant Manager

Cru Galleria
07.2024 - 06.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Veterinary Receptionist

Banfield Animal Hospital
05.2022 - 04.2023
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Increased accuracy of medical records by diligently updating patient information during each visit.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Received and routed laboratory results to correct clinical staff members.

Education

High School Diploma -

Lancaster High
Lancaster, Tx

Bachelor of Arts - Fashion Marketing

University of North Texas
Denton, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Prioritization
  • Payment processing
  • Initiative-taking
  • Attention to detail
  • Empathy for animals
  • Compassionate care

Timeline

Server

Atlas
01.2025 - Current

Assistant Manager

Cru Galleria
07.2024 - 06.2025

Veterinary Receptionist

Banfield Animal Hospital
05.2022 - 04.2023

High School Diploma -

Lancaster High

Bachelor of Arts - Fashion Marketing

University of North Texas

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