Overview
Work History
Education
Skills
Timeline
Generic

Jerrica Spear

Albany,NY

Overview

16
16
years of professional experience

Work History

Commercial Janitorial Cleaner

Green Facility Solution
07.2019 - Current
  • Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
  • Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
  • Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
  • Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Refilled soap dispensers and air fresheners in [Number] bathrooms.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Kept building entryway glass clean and polished for professional presentation.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
  • Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
  • Enhanced team morale by fostering a positive and supportive atmosphere among janitorial staff members, leading to increased productivity and job satisfaction.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.

Driver

Uber
09.2022 - 07.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.

Temp Worker

Manpower Employment Agency
01.2015 - 09.2016
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
  • Prepared boxes for shipments based on standard sizes.
  • Helped maintain accurate production record by documenting run totals and materials used.
  • Referred to work orders to determine amount and type of materials needed for each order.
  • Restocked raw materials at stations along [Type] line.
  • Checked raw materials and completed work for defects affecting product quality.
  • Balanced boxes on pallets to prevent shifting and damage.

Temp Worker

ETS Temporary Employment Agency
10.2013 - 03.2014
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
  • Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
  • Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
  • Labeled completed products with standard production information based on each product type.
  • Referred to work orders to determine amount and type of materials needed for each order.

Medical Receptionist

Plattsburg Internal Medicine
02.2009 - 02.2011
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Reduced administrative errors by consistently verifying insurance information.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Optimized appointment scheduling to maximize doctor availability.

Education

GED -

Northern Adirondack Central School
Ellenburg Depot, NY
06-2008

Skills

    Excellent with people

Timeline

Driver

Uber
09.2022 - 07.2023

Commercial Janitorial Cleaner

Green Facility Solution
07.2019 - Current

Temp Worker

Manpower Employment Agency
01.2015 - 09.2016

Temp Worker

ETS Temporary Employment Agency
10.2013 - 03.2014

Medical Receptionist

Plattsburg Internal Medicine
02.2009 - 02.2011

GED -

Northern Adirondack Central School

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Jerrica Spear