Jerrica Turner
Spartanburg ,Sc
Summary
Dedicated and results-driven customer service professional with proven success in resolving issues and providing exceptional support. Strong communication skills and ability to effectively interact with diverse clientele. Meets and exceeds goals consistently.
Overview
7
7
years of professional experience
Work History
TEACHER
Holy Cross Academy
11.2021 - Current
- Developed and implemented age-appropriate lesson plans for preschool children
- Created a nurturing and safe learning environment for children to thrive
- Collaborated with parents to ensure open communication and meet child's needs
- Managed behaviors effectively and promoted positive social interactions among children
CUSTOMER SERVICE REPRESENTATIVE
QVC
11.2020 - 11.2021
- Managed high volume of inbound customer calls with efficiency and professionalism
- Resolved customer complaints and issues with empathy and problem-solving skills
- Demonstrated strong communication abilities in resolving customer inquiries and providing information
- Maintained positive relationships with customers through friendly and helpful interactions
- Work from home
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
PERSONAL SHOPPER
Walmart
08.2020 - 11.2021
- Demonstrated ability to provide exceptional customer service in a luxury retail environment
- Skilled in curating personalized shopping experiences tailored to individual client preferences
- Proficient in managing inventory, tracking orders, and coordinating deliveries for clients
LEAD BARISTA
Delaware North
01.2018 - 08.2020
- Managed team of baristas, overseeing training and scheduling
- Created specialty drink recipes and helped develop new seasonal menu items
- Provided exceptional customer service and resolved any issues effectively
- Maintained inventory and optimized supply chain to minimize waste and increase efficiency
Education
High School Diploma -
Riverdale High School
ACCOUNTING -
Greenville Technical College
Greenville, Sc11.2024
Skills
- Communication
- Problem-solving
- Conflict resolution
- Adaptability
- Active listening
- Time management
- Attention to detail
- Multitasking
- Patience
- Relationship building
- Typing speed
- Phone etiquette
- Call handling
- Customer service
- Computer skills
- Calm and professional under pressure
- Remote office availability
Personal Information
Date of Birth: 01/21/01
Timeline
TEACHER
Holy Cross Academy
11.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
QVC
11.2020 - 11.2021
PERSONAL SHOPPER
Walmart
08.2020 - 11.2021
LEAD BARISTA
Delaware North
01.2018 - 08.2020
ACCOUNTING -
Greenville Technical College
High School Diploma -
Riverdale High School
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