Jerrick Steward
Columbus,GA
Summary
Dynamic professional with a robust background in mental health and retail, excelling in behavior management and exceptional customer service. Leveraged expertise at View Point Health to enhance patient safety and well-being, achieving notable improvements in therapeutic environments. Proven ability to manage stress and promote positive outcomes, demonstrating a unique blend of empathy and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Technician
View Point Health
04.2019 - 09.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Overnight Stocker
Burlington
01.2020 - 07.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Kept work areas neat, clean and free from debris.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
Sales Associate
Walmart
10.2012 - 10.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
Diagnostic Medical Sonography - Health Sciences
Columbus Technical College
Columbus, GASkills
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Suicide Prevention
- Patient Safety Management
- Excellent customer service skills
Certification
- Barber Operator License - Georgia Board of Cosmetology and Barbering.
Timeline
Overnight Stocker
Burlington
01.2020 - 07.2023
Mental Health Technician
View Point Health
04.2019 - 09.2024
Sales Associate
Walmart
10.2012 - 10.2020
- Barber Operator License - Georgia Board of Cosmetology and Barbering.
Diagnostic Medical Sonography - Health Sciences
Columbus Technical College
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