Jerrid Carpenter
Irving
Summary
Results-driven team leader with expertise in coaching and human resources management. Proven track record in enhancing operations and driving customer satisfaction through effective conflict resolution and strategic planning.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Omni Fulfillment Team Lead
Walmart
Irving
08.2025 - Current
- Led 78 associates to optimize online order picking and enhance delivery operations.
- Coordinated staff schedules for peak hour coverage to maximize efficiency.
- Trained new associates in store policies and customer service techniques.
- Assisted with inventory management, ensuring timely merchandise restocking.
- Resolved customer inquiries and complaints swiftly and effectively.
- Provided leadership to ensure timely task completion and maintain high standards.
- Delegated daily tasks based on individual skill sets to increase productivity.
- Conducted performance appraisals, offering constructive feedback for continuous improvement.
Sales Manager
Macy's Inc.
Mesquite
05.2022 - 08.2024
- Directed sales team of 28 associates, achieving monthly targets and improving customer satisfaction.
- Coordinated quarterly promotional events to increase foot traffic and enhance brand visibility.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed sales department operations, supervising staff to maintain high performance.
- Trained, coached, and mentored junior sales personnel for successful role fulfillment.
- Established new accounts while servicing existing ones to uphold professional relationships.
- Supported sales team members in driving growth and fostering development.
Human Resource Lead
Belk
Euless
05.2021 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Coordinated recruitment processes and scheduled interviews with candidates.
- Assisted in onboarding new employees and completed necessary documentation.
- Managed employee records and maintained confidentiality of sensitive information.
- Conducted employee orientation sessions to familiarize new hires with policies.
- Implemented employee engagement initiatives to enhance workplace morale.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
Store Manager
Stage Stores
Beaumont
02.2019 - 08.2020
- Supervised 38 staff to create a productive, motivated team environment.
- Managed daily operations of 166,000 sq ft store generating $82 million annually.
- Implemented visual merchandising standards to enhance product presentation and appeal.
- Trained new employees on store policies, procedures, and customer service skills.
- Monitored sales trends to identify opportunities for improvement and growth.
- Resolved customer complaints to maintain a positive shopping experience.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Prepared weekly schedules ensuring proper floor coverage within fiscal guidelines.
Hardlines Assistant Store Manager
Sears Holdings
Waco
06.2017 - 02.2019
- Assisted in managing daily store operations and staff scheduling.
- Trained and mentored 28 commissioned team members on suggestive selling and customer service practices.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored compliance with company policies and safety regulations.
- Resolved customer inquiries and complaints promptly and effectively.
- Assisted in recruiting qualified candidates for open positions within the Hardlines department.
- Managed daily operations of the Hardlines department including scheduling, budgeting, payroll processing, and reporting activities.
- Maintained a safe working environment by monitoring the physical condition of the store premises and equipment.
- Conducted regular team meetings with staff to discuss performance and set targets.
- Analyzed financial information such as sales reports and profitability statements to identify areas of opportunity or improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
Master of Science - Criminal Justice spec. in Behavioral Studies
Saint Leo University
Saint Leo, FL12-2026
MBA - Business and Human Resource Management
Saint Leo University
Saint Leo, FL05-2018
Skills
- Conflict resolution
- Data analysis
- Recruitment coordination
- Financial acumen
- Human resources management
- Key performance indicators
- Loss prevention
- Strategic planning
- Complaint resolution
- Workflow management
- Risk management
- Employee engagement
- Talent acquisition
- Regulatory compliance
- Operations management
- Analytical thinking
- Teamwork and collaboration
- Coaching
- Onboarding and orientation
- Work Planning and Prioritization
- Documentation and reporting
- Performance evaluations
Certification
TABC Server License
Timeline
Omni Fulfillment Team Lead
Walmart
08.2025 - Current
Sales Manager
Macy's Inc.
05.2022 - 08.2024
Human Resource Lead
Belk
05.2021 - 04.2022
Store Manager
Stage Stores
02.2019 - 08.2020
Hardlines Assistant Store Manager
Sears Holdings
06.2017 - 02.2019
Master of Science - Criminal Justice spec. in Behavioral Studies
Saint Leo University
MBA - Business and Human Resource Management
Saint Leo University