Jerrie-Ann Fleming
Nantucket,MA
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Stop And Shop Supermarkets
01.2014 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Front End Manager
Stop And Shop Supermarkets
02.2008 - 01.2014
- Monitored cash drawers in 22 checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Store Receiver
Stop And Shop Supermarkets
08.2001 - 02.2008
- Improved store efficiency by receiving, processing, and organizing incoming shipments promptly.
- Streamlined inventory management through accurate record-keeping and timely communication with suppliers.
- Enhanced overall customer satisfaction by ensuring products were readily available and restocked as needed.
- Reduced product loss by implementing proper storage techniques for perishable items and maintaining a clean work environment.
- Maintained strong supplier relationships through consistent communication, feedback, and prompt issue resolution.
- Promoted workplace safety by adhering to company protocols and guidelines during all receiving processes.
- Collaborated with store management to develop strategies for optimizing stock levels and reducing excess inventory.
- Minimized waste by accurately tracking damaged or defective items and coordinating returns or exchanges with suppliers.
- Maximized storage space utilization by skillfully organizing inventory based on item type, size, and demand trends.
- Supported team members across various departments in handling heavy merchandise or locating specific products upon request.
- Stayed up-to-date on industry best practices, sharing knowledge with colleagues to improve overall store operations continuously.
- Provided valuable input during staff meetings regarding ways to optimize receiving processes, leading to more efficient workflows and better overall store performance.
- Demonstrated adaptability by quickly learning new software systems and tools for improved inventory management and tracking.
- Contributed to a well-organized backroom area, helping to facilitate an efficient flow of merchandise throughout the store.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as Power Jack and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Part-time Associate
Stop And Shop Supermarkets
09.1999 - 08.2001
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Lynbrook Senior High School
Lynbrook, NY06.1994
Skills
- Operations Oversight
- Department Oversight
- Business Development
- Loss Prevention
- Records Management
- Stock Management
- Customer Relations
- Store Organization
- Cost Control
- Performance Evaluations
- Microsoft Office Suite
- Stock Rotations
- Sales Strategies
- Systems and Software Expertise
- Store Opening and Closing
- Hiring and Training
- Sales Techniques
- Mentoring and Coaching
- Records Maintenance
- Flexible Schedule
- POS Systems
- Employee Scheduling
- Attention to Detail
- Operations
- Strategic Merchandising
- Vendor Management
- Kronos, Success Factors, CAO, VISP, Word, Excel Expertise
- Issue Resolution
- Customer Experience
- Transaction Processing
- Upselling and Cross Selling
- Time Management
- Work Planning and Prioritization
- Regulatory Compliance
- Incident Reports
- Inventory Counting
- Retail Operations
- POS Systems Operations
- Workforce Management
- Pricing and Markdowns
- Relationship Building and Management
- Billing
- Staff Management
- Human Resource Policies
- Customer Service Management
- Customer Service and Engagement
- Goals and Performance
- Inventory Control
- Shift Scheduling
- Customer Service
- Display Setup
- Product knowledge
- Organizational skills
- Leadership abilities
- Adaptability
- Interpersonal skills
- Performance evaluation
- Motivational techniques
- Conflict resolution
- Financial reporting
- Computer literacy
- Team management
- Store operations
- Budget management
- Decision making
- Problem solving
- Quality Assurance
Timeline
Assistant Store Manager
Stop And Shop Supermarkets
01.2014 - Current
Front End Manager
Stop And Shop Supermarkets
02.2008 - 01.2014
Store Receiver
Stop And Shop Supermarkets
08.2001 - 02.2008
Part-time Associate
Stop And Shop Supermarkets
09.1999 - 08.2001
High School Diploma -
Lynbrook Senior High School
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