Jerrie Charles
San Antonio,TX
Summary
Dynamic team leader with a proven track record at Club Car Wash, excelling in operational efficiency and customer retention. Skilled in staff development and data analysis, I drive performance improvements while fostering a culture of excellence. Committed to delivering exceptional service and resolving challenges effectively to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Team Lead/manager
Club Car Wash
San Antonio, TX
09.2024 - Current
- Supervise and train preps and SCs to maintain high service standards
- Oversee daily operations, including opening/closing procedures, scheduling, and shift coverage
- Ensure optimal performance and maintenance of wash equipment, coordinate repairs and service
- Deliver excellent customer service; resolve complaints professionally to ensure customer retention
- Monitored equipment functionality and coordinated preventative maintenance to minimize downtime
- Track and report on sales performance, labor costs
- Ensure cleanliness, safety, and quality standards across the team
- Lead by example within tunnel and booth in delivering quality customer service
Prep Attendant
Club Car Wash
San Antonio, TX
06.2024 - 09.2024
- Supported vehicle prep and detailing operations, maintaining speed and quality under pressure
- Helped streamline workflow by assisting senior staff and adapting quickly to evolving responsibilities
TREASURER
UTSA Men’s Soccer Team
San Antonio, TX
11.2022 - 05.2024
- Managed budgeting, team financial records, and event-related funds
- Coordinated fundraising events and ensured financial transparency
- Demonstrated leadership and accountability in team financial planning
Sales Associate
Lowes Hardware
San Antonio, TX
11.2022 - 01.2024
- Delivered accurate information regarding products, prices, and services to customers.
- Maintained current knowledge of store merchandise and policies to enhance service quality.
- Organized stockroom shelves by size, color, and style to optimize inventory management.
- Restocked shelves promptly to maintain adequate inventory levels for customer satisfaction.
- Greeted customers and provided exceptional service to foster a welcoming environment.
- Cultivated relationships with customers to promote repeat business and loyalty.
Student Resident Assistant
University Oaks at The University of Texas - San Antonio
San Antonio, TX
05.2021 - 09.2023
- Assisted in the coordination of student move-in and orientation activities
- Provided guidance to new students on campus policies and procedures
- Conducted weekly meetings with resident students to discuss community issues, concerns, and events
- Monitored all residence hall activity for compliance with college regulations
- Facilitated conflict resolution between residents when necessary
- Organized educational programs for residence hall members such as study groups or workshops
- Advised students on academic resources available at the university
- Collaborated with other departments to provide comprehensive programming opportunities for students
Meat and Seafood Clerk
Kroger
MI
05.2020 - 05.2021
- Processed orders of fresh and frozen meats, seafood and other products
- Assisted customers with selecting the right cuts of meat, seafood and poultry as per their needs
- Stocked shelves with a variety of items such as canned goods, frozen foods and condiments
- Ordered inventory from suppliers on a weekly basis to maintain adequate stock levels
- Performed daily opening procedures including turning on lights, unlocking doors and setting up displays
- Prepared special orders for customers according to their requests
Education
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI05.2019
BBA - Actuarial Science, Project Management
The University of Texas at San Antonio
San Antonio, TXSkills
- Leadership & Staff Development
- Operational Efficiency
- Customer Experience & Retention
- Risk Mitigation & Problem Solving
- Verbal & Written Communication
- Data Analysis & Reporting
- Inventory Management
- Public Speaking
Languages
French
Professional
Timeline
Team Lead/manager
Club Car Wash
09.2024 - Current
Prep Attendant
Club Car Wash
06.2024 - 09.2024
TREASURER
UTSA Men’s Soccer Team
11.2022 - 05.2024
Sales Associate
Lowes Hardware
11.2022 - 01.2024
Student Resident Assistant
University Oaks at The University of Texas - San Antonio
05.2021 - 09.2023
Meat and Seafood Clerk
Kroger
05.2020 - 05.2021
High School Diploma -
Admiral Arthur W Radford High School
BBA - Actuarial Science, Project Management
The University of Texas at San Antonio