Jerrie Pugh
Hickory,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Member Manager
Ken’s Home Improvement LLC
04.2019 - 07.2022
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Optimized online presence through regular updates of website content, social media channels, newsletters, email campaigns promoting membership benefits and resources available to current members as well as prospective ones.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
Shift Manager
Bojangles'
08.2009 - 05.2012
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Kept accurate and detailed records of personnel progress and productivity.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Oversaw loading and unloading of packages in warehouse.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
General Manager
Hardee’s
03.2006 - 08.2009
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
GED - General Education
CVCC
Hickory, NC07.2002
Skills
Timeline
Member Manager
Ken’s Home Improvement LLC
04.2019 - 07.2022
Shift Manager
Bojangles'
08.2009 - 05.2012
General Manager
Hardee’s
03.2006 - 08.2009
GED - General Education
CVCC
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