Reservations Supervisor
Grandover Resort & Spa - a Wyndham Grand Hotel
Greensboro, NC
- Advised customers on hotel services, amenities, rates, availability and packages offered.
- Assisted with training new employees on reservation procedures.
- Collaborated with other departments such front desk, sales and marketing to promote special offers particularly during times of slow group sales.
- Coordinated with front desk staff to maintain maximum occupancy.
- Managed online travel agent accounts including rate updates, inventory control.
- Implemented strategies to increase revenue through up-selling techniques.
- Maintained records of all bookings and cancellations in the system.
- Conducted in-depth research on competitor trends, products and services.
- Provided weekly occupancy data while attending each meeting with leaders of each department to ensure correct amount of staff members are scheduled, and to ensure everyone aware of any changes, specific needs or special requests by incoming groups are honored to guarantee positive outcome.
- Gained extensive knowledge in customer service, data analytics, communication, and reporting.