Jerrie Wilson
Bainbridge,NY
Summary
Dynamic leader with a proven track record at the new 5&10, excelling in store operations oversight and personnel development. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in promotional planning and team motivation, adept at driving performance and achieving goals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
the new 5&10
Afton, NY
01.2024 - 11.2024
- Monitored employee performance and identified performance gaps for corrective action.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Ensured that store was clean and organized at all times.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided feedback on product selection, layout, displays and promotions.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Delegated work to staff, setting priorities and goals.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared staff work schedules and assigned team members to specific duties.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified areas of improvement in store operations processes.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Organized promotional events such as special sales or discounts.
- Trained and mentored associates to teach daily tasks and procedures.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Retail Sales Associate
resale 41
Greene, NY
05.2020 - 05.2022
- Organized store by returning merchandise to proper areas and restocked displays.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled customer complaints in a professional manner.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers with finding the right product for their needs.
- Greeted customers to determine wants or needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers upon entering the store and provided assistance.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Secretary/ Sales Co Owner
re wilber supply
Sidney, NY
12.2001 - 12.2012
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Created and updated spreadsheets to track and report data.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled confidential documents with discretion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained organized filing system of paper and electronic documents.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sent and distributed mail and parcels.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Assisted with accounts receivable and accounts payable functions.
Food Retail Store Manager
michaels kiosk
Oneonta, NY
06.1997 - 12.2001
- Established store tactics and strategies to achieve operational performance and sales goals.
- Handled cash register transactions accurately while providing excellent customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Developed and maintained store policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supervised cash drawer balances and deposits of store receipts.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and provided feedback on a regular basis.
Cafeteria Assistant Cook
mt. upton central school
Mt.upton, NY
06.1986 - 06.1990
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted in training new cafeteria workers on procedures and customer service standards.
- Followed recipes and presentation specifications as set by cafeteria management.
- Checked expiration dates on products to ensure freshness before placing them out for service.
- Operated dishwasher to clean dishes, glasses and utensils after each meal service.
- Monitored use of condiments, utensils and beverages.
- Assisted in menu planning and inventory management to optimize cafeteria operations.
- Performed opening and closing duties such as cleaning counters, sweeping floors, restocking shelves and disposing of trash.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Provided excellent customer service by answering questions about menu items or special dietary needs.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Organized and prepared ingredients for batch cooking.
- Operated industrial dishwasher to wash glassware and utensils.
- Participated in ongoing training to enhance job skills and knowledge.
- Stocked service stations with ice, napkins and straws.
- Utilized safe and efficient methods for operating equipment.
- Maintained inventory of food supplies and notified supervisor when stocks ran low.
- Organized storage areas for food supplies, including refrigerators, freezers and dry goods pantry.
- Cleaned and sanitized tables, chairs, trays and other cafeteria equipment.
- Ensured all food safety guidelines were followed throughout the day.
- Managed portion control to reduce waste and ensure consistent serving sizes.
- Implemented food safety procedures, including proper storage and handling of ingredients.
- Stocked service areas with supplies such as condiments, utensils, and napkins.
- Provided customer service, addressing diners' queries and feedback with professionalism.
- Participated in team meetings to discuss performance and areas for improvement.
- Assisted in serving meals to students and faculty members.
- Maintained cleanliness and hygiene standards in food preparation and serving areas.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Education
High School Diploma -
Mt.upton Central School
Mt. Upton, Ny06-1983
Skills
- Store operations oversight
- Personnel development
- Hourly shift management
- Promotional planning
- Operational budgeting
- Risk management
- Recruiting and hiring
- Store operations
- Customer service
- Store displays
- Bank deposit procedures
- Team motivation
Affiliations
- love gardening, reading
Certification
- fork lift operator certified
Timeline
Store Manager of Operations
the new 5&10
01.2024 - 11.2024
Retail Sales Associate
resale 41
05.2020 - 05.2022
Secretary/ Sales Co Owner
re wilber supply
12.2001 - 12.2012
Food Retail Store Manager
michaels kiosk
06.1997 - 12.2001
Cafeteria Assistant Cook
mt. upton central school
06.1986 - 06.1990
- fork lift operator certified
High School Diploma -
Mt.upton Central School
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