Jerrie Dee Saucedo

Perform a variety of tasks supporting the response and recovery from emergencies and disasters. Serve as a shelter worker during a emergency or humanitarian relief operation. Involves: Working in reception, registration, feeding, dormitory, information gathering, and other key duty areas within a shelter. Provide activities and services in a congregate setting to include: feeding, sheltering, reunification, cleaning/sanitizing, laundry, making travel arrangements for clients, and distribution of supplies, clothing, hygiene kits and other essential items. Provide victim support services for those impacted by emergencies and disasters. Follow-up assistance, support and advocacy for those impacted by an emergency or disaster. Assess needs and connect clients to resources within community. Provide preparedness education programming to the community to help individuals prepare for emergencies and other disasters.

Communicated with coworkers and managers about completed duties. Cleaned and organized building areas as required. Maintained building exteriors for professional, clean presentation standards. Increased workplace safety by immediately reporting potential hazards. Resolved guest inquiries punctually and politely for professional customer service. Delivered guest messages quickly and correctly, maintaining information confidentiality. Kept pathways clear of safety hazards and spills with regular checks and attention.

Performed proper lifting and handling techniques to maintain safe working environment. Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments. Collaborated with team members to complete timely orders and avoid delays. Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins. Picked and packed order items.

Offered advice and assistance to customers, paying attention to special needs or wants. Researched and resolved customer complaints and disputes related to credit card accounts. Assisted customers with questions and inquiries to provide information regarding credit card accounts. Built strong relationships with customers to increase retention and loyalty. Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity. Generated reporting to aid leadership with information to determine future credit card goals.

Searched cells of inmates to identify and confiscate contraband and other prohibited items. Observed and supervised inmates throughout visits, meal time, recreation, education, and infirmary. Conducted routine and emergency head counts. Prepared, processed and maintained forms, reports, logs, records, and activity journals. Tracked inmates through head counts, visitor logs, and scheduled activities. Completed intake paperwork and searches. Scheduled events in recreation facilities and monitored facility conditions. Monitored radio transmissions between staff to respond immediately to directions and emergencies. Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.

Searched building and grounds, living quarters, and work areas for contraband. Documented inmate behavior and activities in logbooks. Investigated and responded to incidents of inmate misconduct. Provided assistance and guidance to inmates regarding daily activities. Received and inspected mail, property and funds from visitors on behalf of designated inmates. Responded to inquiries from inmates and other members of public. Interviewed inmates to obtain information and evidence. Administered drug tests to inmates. Supervised inmates during meals, recreation and other activities. Responded to emergency situations and de-escalated hostile confrontations. Enforced rules and regulations to maintain order among inmates. Identified needed updates to correctional plans and assigned inmates to appropriate housing. Received and accounted for personal possessions and determined inmate work assignments.

Maintained overall safe work environment with employee training programs and enforcement of safety procedures. Wrote daily reports and maintained logs of inmate activities and behaviors. Conducted physical searches of prisoners and premises in search of weapons and contraband. Regularly conducted security and sanitation checks. Physically restrained prisoners during prisoner altercations using leverage holds and legal force. Attended to feeding, housing, and physical well-being of inmates. Responded promptly to emergency situations and provided medical aid. Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety. Supervised and controlled behavior of 100-150 inmates.