Jerrien Moxley
Valrico
Summary
Administrative & Operations Specialist with 10+ years of experience supporting high-volume workflows, managing sensitive information, and maintaining accuracy across digital and administrative systems. Strong background in document preparation, scheduling, records management, and cross-department communication. Adept at resolving complex issues, digitizing documents, and improving processes to enhance organizational efficiency. Known for balancing technical troubleshooting with high-volume client advocacy and consistently ranking among top performers.
Overview
14
14
years of professional experience
Work History
Social Media Manager
VERIZON
01.2015 - 12.2025
- Managed social media communications, responding to customer inquiries and promoting products and services, enhancing brand engagement across multiple platforms.
- Supported omni-channel growth initiatives by managing customer engagement across social media, chat, email, and digital platforms.
- Reviewed, edited, and moderated sensitive or potentially offensive content to ensure compliance with corporate and safety standards.
- Investigated and resolved complex content issues to maintain high standards of quality and turnaround times.
- Streamlined workflows through document digitization and technical troubleshooting, contributing to improved operational efficiency.
- Coordinated daily workflows by organizing incoming requests, prioritizing tasks, and ensuring timely follow-through, improving responsiveness across digital platforms.
- Collaborated with cross-functional teams-including operations, customer experience, and technical support-to resolve escalations and ensure consistent messaging.
- Analyzed trends in customer inquiries and content issues to identify process gaps, recommend improvements, and support leadership decision-making.
- Leveraged AI-driven optimization tools to enhance content accuracy, streamline workflows, and reduce manual review time.
- Ranked in the top 5% of team performance by consistently exceeding quality, accuracy, and productivity benchmarks.
- Utilized data-driven insights to identify trends and enhance content workflows, supporting leadership with informed strategic decision-making.
Operations & Support Representative
IGS ENERGY
01.2012 - 12.2014
- Resolved 50+ inquiries daily across portal, chat, email, and phone channels, enhancing overall customer experience.
- Maintained a 95% customer satisfaction rate by responding within established timelines.
- Decreased repeat inquiries by 25% through proactive consultative guidance, improving efficiency in support interactions.
- Recorded data and updated records for internal teams, ensuring accuracy and reliability of information.
Healthcare Service Coordinator
HOME HELPERS
01.2012 - 12.2014
- Coordinated onboarding and training for 10 new staff members, enhancing team performance.
- Exceeded satisfaction goals by 15% through effective problem-solving and communication.
- Improved product satisfaction by 20% through proactive feedback loops and process enhancements.
- Documented and reported insights to leadership, advocating for stakeholder needs.
Education
Bachelor of Business Management -
Strayer University
Tampa, FL01-2026
Skills
- Administrative Support
- Calendar Coordination
- Records & File Management
- Document Preparation
- Data Entry & Verification
- Reporting & Documentation
- Customer Communication
- Confidential Information Handling
- Document Digitization
- Technical Troubleshooting
- CRM & Workflow Systems
- Microsoft Office Suite
- Multitasking
- Problem Solving
- Adaptability
Timeline
Social Media Manager
VERIZON
01.2015 - 12.2025
Operations & Support Representative
IGS ENERGY
01.2012 - 12.2014
Healthcare Service Coordinator
HOME HELPERS
01.2012 - 12.2014
Bachelor of Business Management -
Strayer University