Summary
Overview
Work History
Education
Skills
Gardening
Timeline
Generic

Jerrilynn Schwartz

Elizabethtown,KY

Summary

Customer-savvy Team Leader accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with 9 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

3
3
years of professional experience

Work History

Baker

Publix Supermarket
01.2023 - 02.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Created appealing displays to showcase products in bakery.

Team Leader

Papa Johns
05.2022 - 02.2023
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Team Leader

Natures Table Cafe
09.2020 - 01.2022
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.

Education

Associate of Science - Business Law

University of Kentucky
Lexington, KY
09.2030

High School Diploma -

Edgewater High School
Orlando Florida
09.2013

Skills

  • Team Player
  • Customer Service
  • Active listener
  • Food safety and sanitation
  • Adaptive and creative
  • Excellent math skills
  • Teamwork and Collaboration
  • Attention to Detail
  • Team motivation
  • Goal Setting
  • Quality Improvement
  • Conflict Resolution
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution

Gardening

I enjoy gardening in my free time. I love planting new flowers and vegetables. It gives me a great satisfaction to eat things i can grow. I also enjoy watching edible plants grow and watch the process. 

Timeline

Baker

Publix Supermarket
01.2023 - 02.2024

Team Leader

Papa Johns
05.2022 - 02.2023

Team Leader

Natures Table Cafe
09.2020 - 01.2022

Associate of Science - Business Law

University of Kentucky

High School Diploma -

Edgewater High School

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Jerrilynn Schwartz