Years of professional experience in the healthcare industry
Jerri Trautvetter
Evansville,Indiana
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
10
10
27
27
Years of Customer Service
Work History
Emergency Medical Dispatcher
American Medical Response, AMR
04.2021 - Current
- Maintained accurate records of dispatched calls for quality assurance and future reference.
- Streamlined dispatch process by implementing new software tools and protocols for better efficiency.
- Reduced errors in call handling through continuous training and adherence to best practices in emergency communication.
- Collaborated with other emergency service providers for coordinated response efforts during major incidents.
- Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
- Ensured seamless shift transitions through thorough documentation updates at changeovers, minimizing potential miscommunications or gaps in coverage.
- Maximized operational efficiency by maintaining all necessary certifications required for effective emergency communication management within regulatory guidelines.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Monitoring Operator
Koorsen Fire & Security
04.2018 - 03.2020
- Monitor all signals coming in on SIMS server
- Dispatch Police, Fire Dept. and EMS
- Dispatch Service Technicians
- Answering Service for over 700 accounts
Customer Retention Specialist
Teleservices Direct
11.2016 - 03.2018
- Made hundreds of sales calls weekly to existing and new customers for business growth.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Contributed to company growth by upselling additional products and services during support interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Technical Support Representative
AT&T Inc.
12.2015 - 11.2016
- Answered support calls within 5 seconds to minimize delays and subsequent abandoned calls.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Answered incoming calls from residential and small business customers on iPhone and Android products.
Cage Cashier
Ellis Park Race Course
04.2006 - 08.2012
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Verified over $5000.00 of cash and credit payments daily.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained security of cage area, safeguarding company assets from potential theft or fraud risks.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
- Processed various cash transactions and answered gaming customer questions.
Server/Wine Specialist
Raffis Italian Restaurant
03.2007 - 01.2008
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
GED -
William Henry Harrison High School
Evansville, IN04.1985
Skills
- Quick Learner
- Effective Communication
- Confidentiality
- Medical Terminology
- Attention to Detail
- Computer-Aided Dispatching
- Crisis Management
- Map Reading Skill
- Emergency Medical Instruction
- CPR and First Aid
- Law Enforcement Collaboration
- Emergency Response Procedures
- Alarm Systems Monitoring
- Dependable and Responsible
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Emergency Medical Dispatcher
American Medical Response, AMR
04.2021 - Current
Monitoring Operator
Koorsen Fire & Security
04.2018 - 03.2020
Customer Retention Specialist
Teleservices Direct
11.2016 - 03.2018
Technical Support Representative
AT&T Inc.
12.2015 - 11.2016
Server/Wine Specialist
Raffis Italian Restaurant
03.2007 - 01.2008
Cage Cashier
Ellis Park Race Course
04.2006 - 08.2012
GED -
William Henry Harrison High School