JERRIT ALBERT
Lake Charles,LA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Shipt. Skilled in advanced diagnostics and maintenance services, coupled with exceptional teamwork and collaboration abilities. Achieved significant improvements in service delivery by leveraging fast learning capabilities and a strong work ethic. Excelled in sales and customer service, ensuring high levels of customer loyalty and retention.
Energetic and dependable with strong focus on teamwork and leadership. Understanding of safety procedures and effective communication skills. Dedicated to ensuring productive and cohesive work environment.
Experienced with diverse manual tasks ensuring operational efficiency. Utilizes effective teamwork and problem-solving skills to maintain productivity. Knowledge of safety protocols and best practices, contributing to reliable and secure work setting.
Overview
17
17
years of professional experience
Work History
HANDLER, DELIVERY, RECEIVING, CUSTOMER SERVICE
Shipt
01.2024 - Current
- Lifted up to 50lbs pounds on regular basis.
- Enhanced customer satisfaction through timely delivery of packages and accurate tracking information updates.
- Managed complex shipments requiring special care or unique circumstances by coordinating closely with internal departments for seamless service execution.
- Completed visual inspections of (food, electronics,housewares,medication) to check quality against standards.
- Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
- Addressed customer inquiries and concerns, providing accurate information and resolving issues promptly.
SELF EMPLOYMENT
SELF
01.2008 - Current
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Ensured accuracy in diagnostic procedures through the use of advanced computerized systems.
- Performed thorough inspections for preventative maintenance, identifying potential future problems early on.
- Delivered exceptional customer service by explaining technical concepts in simple language to non-technical clients.
- Maintained detailed records of completed repairs, ensuring accurate billing and documentation for future reference.
- Reduced vehicle downtime with efficient repairs, minimizing customer inconvenience.
- Optimized workflow by proactively scheduling appointments based on technician availability and workload.
- Performed detailed device inspections to identify necessary repairs or replacements accurately.
- Increased repeat business by establishing trust and rapport with customers through transparent communication practices.
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
INVENTORY, STOCK, CASHIER, COOK, TECH SPT, MAINT
MCDONALDS
05.2010 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
UNLOADER, LOADER (TEMP)
UPS
10.2017 - 02.2018
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Handled about 3k packages per night with care while transporting from truck to loading dock.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
PAINT COUNTER, ASS. STOCK, COSTUMER SERVICE, DELI
WALMART
04.2012 - 01.2015
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Education
Associate of Science - Business Administration
Colorado Technical University Online
Colorado Springs, CO09-2023
Certificate - Audio Production
Full Sail University
Winter Park, FL09-2018
Skills
- Fast learner
- Work ethic and integrity
- Sales and customer service
- Advanced diagnostics
- Vehicle inspections
- Maintenance services
- Assessment skills
- Referral coordination
- Tech support
- Effective persuasion techniques
- Retail floor stocking
- Retail transactions
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
HANDLER, DELIVERY, RECEIVING, CUSTOMER SERVICE
Shipt
01.2024 - Current
UNLOADER, LOADER (TEMP)
UPS
10.2017 - 02.2018
PAINT COUNTER, ASS. STOCK, COSTUMER SERVICE, DELI
WALMART
04.2012 - 01.2015
INVENTORY, STOCK, CASHIER, COOK, TECH SPT, MAINT
MCDONALDS
05.2010 - 07.2023
SELF EMPLOYMENT
SELF
01.2008 - Current
Associate of Science - Business Administration
Colorado Technical University Online
Certificate - Audio Production
Full Sail University
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