Jerrita Bailey
Columbus,OH
Summary
Efficient Merchandise Processor with practical experience in diverse retail settings. Showcases strong understanding of inventory management, quality control, and product handling. Leverages organizational skills to streamline operations and increase efficiency, ensuring smooth process flow. Has a proven track record in contributing positively to team success through hard work, attention to detail and excellent organizational skills.
Overview
17
17
years of professional experience
Work History
Merchandise Processor
Victoria Secret & Co.
Reynoldsburg, Ohio
10.2019 - Current
- Inspected incoming merchandise for quality and quantity accuracy.
- Sorted, labeled, and organized products in the warehouse.
- Packaged items for shipping according to customer requirements.
- Unpacked and processed returns from customers.
- Adhered to safety regulations while handling hazardous materials.
Customer Service Representative
IQor Global Services
New Albany, Ohio
05.2015 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Safelite Solutions
Columbus
08.2007 - 11.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Some College (No Degree) - Nursing
Mount Carmel College of Nursing
Columbus, OHSome College (No Degree) - Radiography
Columbus State Community College
Columbus, OHSkills
- Preparing deliveries
- Product Organization
- Pallet jack usage
- Shipping procedures
- Warehouse Operations
- Handheld Scanners
- Packing boxes
- Barcode scanning
- Returns processing
- Documentation skills
- Picking merchandise
- Maintaining safety
- Heavy Lifting
- Picking orders
Timeline
Merchandise Processor
Victoria Secret & Co.
10.2019 - Current
Customer Service Representative
IQor Global Services
05.2015 - 01.2020
Customer Service Representative
Safelite Solutions
08.2007 - 11.2014
Some College (No Degree) - Nursing
Mount Carmel College of Nursing
Some College (No Degree) - Radiography
Columbus State Community College