Jerritha Stacey
Pensacola,Fl
Summary
Dedicated logistics professional with a proven track record of efficiently managing mail and packages. Emphasizes teamwork and adaptability to achieve optimal results. Proficient in route planning, customer service, and time management. Known for dependability and effective communication. Experienced in handling customer interactions, resolving issues promptly, and building strong relationships through communication and empathy. Results in high customer satisfaction and loyalty.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Rural Postal Carrier
United States Postal Service, USPS
04.2020 - Current
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Managed daily route planning to optimize delivery times and minimize delays.
- Trained new postal employees on operational procedures and customer service standards.
- Resolved customer inquiries and complaints with professionalism, enhancing satisfaction levels.
- Implemented safety protocols while navigating diverse environments and weather conditions.
- Collaborated with team members to streamline delivery processes and improve workflow efficiency.
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
- Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
- Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
Certified Nursing Assistant
Southern Oakes Care Center
06.2013 - 04.2020
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, contributing to individualized care plans.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Trained new staff on caregiving protocols and best practices for resident care.
- Implemented infection control measures, enhancing safety standards within the facility.
- Coordinated with interdisciplinary teams to optimize resident health outcomes and communication.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Inbound Record Specialists
Consumer Attorney Record Services
09.2018 - 04.2020
- Developed comprehensive case management strategies to enhance client service delivery.
- Implemented quality control measures, ensuring accuracy in case evaluations and reporting.
- Facilitated communication between clients and attorneys, fostering strong relationships and trust.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Customer Service Representative
America Water Works
03.2005 - 12.2010
- Resolved customer inquiries and concerns, ensuring high satisfaction levels through effective communication.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Managed billing and service requests, streamlining processes to enhance operational efficiency.
- Answered customer telephone calls promptly and in appropriate manner.
- Taking payments, researched misapplied and lost payments
- Setting up new accounts, transferred accounts, and cancelled accounts
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
- Entered customer interaction details to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Trained new staff on customer service protocols and company policies to ensure consistent service delivery.
Customer Service Representative
Metrocall/USA Mobility
12.2001 - 03.2005
- Inbound and outbound, customer relations, customer retention, collections, and sales, taking an average of 60 calls per day. Assisting walk-in customers with payments and technical issues.
- Troubleshoot and resolve technical issues
- Explained our billing process to customers
- Trained numerous of new employees on how to work our complex computer systems
- Retention-Save customers from cancelling service
- Inbound and outbound collection calls
- Interviewing customers for potential new service accounts
- Sales of equipment and accessories
Operations Specialist
United States Navy
12.1996 - 06.2001
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Coached new employees on administrative procedures, company policies and performance standards
- Worked closely with the captain of the ship to ensure the ships safety and navigation
- Communicated with numerous of ships and pilots through restricted codes
- Managed 40 individuals, assigning duties and shifts to military personnel and observed their performances to ensure adherence to the ship policies and established operating procedures
Education
Bachelor of Science - Human Resources Management
Trident University International
Cypress, CA03-2025
Certified Nursing Assistant - undefined
Express Training Services
04.2013
Medical Specialist - Billing and Coding
Excelsior College
10.2009
Skills
- Extensive customer service experience
- Professional interpersonal communication
- Accurate and prompt task execution
- Proficient in Microsoft Office applications
- Facilitating goal alignment
- Organizational skills
- Accounts payable and receivable experience
- Staff training and development
- Knowledgeable in OSHA regulations
- Analytical problem solving
Certification
Microsoft Power Point, Microsoft Word, Microsoft Excel basics and intermediate, Exploring Supervision, Cyber Awareness
Timeline
Rural Postal Carrier
United States Postal Service, USPS
04.2020 - Current
Inbound Record Specialists
Consumer Attorney Record Services
09.2018 - 04.2020
Certified Nursing Assistant
Southern Oakes Care Center
06.2013 - 04.2020
Customer Service Representative
America Water Works
03.2005 - 12.2010
Customer Service Representative
Metrocall/USA Mobility
12.2001 - 03.2005
Operations Specialist
United States Navy
12.1996 - 06.2001
Certified Nursing Assistant - undefined
Express Training Services
Medical Specialist - Billing and Coding
Excelsior College
Bachelor of Science - Human Resources Management
Trident University International
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