Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jerrod Baxter

Davenport

Summary

Professional in guest services and operations management, ready to excel in leadership role. Proven track record in enhancing guest experiences, ensuring safety, and driving team performance. Strong focus on collaboration, adaptability, and achieving results. Skilled in team member training, conflict resolution, and operational efficiency. Reliable and adaptable, thriving in dynamic environments.

Overview

2026
2026
years of professional experience

Work History

Attractions Attendant

Universal Studios
2024 - Current
  • Delivered exceptional guest service by answering inquiries and providing information about attractions.
  • Monitored attraction operations to ensure safety compliance and efficient guest flow.
  • Implemented feedback processes to enhance guest satisfaction and streamline operations.
  • Delivered outstanding guest service by addressing guest concerns promptly and professionally.
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
  • Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and team members.
  • Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park's offerings.
  • Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
  • Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
  • Educated new team members on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
  • Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Demonstrated adaptability by taking on additional responsibilities or shifts when needed to maintain adequate staffing levels and ensure smooth park operations.

Store Manager

Bealls Inc.
01.2021 - 2024
  • Company Overview: $9 Million Total Sales
  • Oversaw daily store operations to ensure compliance with company policies and procedures.
  • Developed, coached, evaluated, and retained management and associate talent. Created sustainable talent strategies that support team and company growth
  • Recruited, selected, and talent management of a diverse range of associates and leaders and Invested time in continuous training and development opportunities
  • Inspired and motivated a team to deliver results through clear and concise feedback and coaching
  • Created a sense of teamwork, collaboration, and engagement among associates
  • Drove total store sales, understanding my role in sales growth and how I and my team impact total store profitability
  • Built and lead a guest-centric culture across the store. Utilized guest survey reporting tools to drive change in key areas with the greatest impact on guest experience
  • Championed our credit and loyalty programs. Ensured my team can inform, educate, and promote the benefits and offerings that reward our guest and enhance their shopping experience
  • Guided operational accuracy, process, and workload efficiency
  • Lead a team of Store Managers on creating new Operational processes and presented to the corporate operations team.
  • Developed schedules for team members, optimizing labor costs while maintaining service quality.
  • Conducted performance evaluations for staff, identifying areas for development and training opportunities.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Executive Team Leader

Target
01.2018 - 01.2021
  • Company Overview: $30 Million Total Sales
  • Ran General Merchandise and Food business areas totaling $30 million dollars in sales annually
  • Drove total store sales by understanding my role in sales growth and how my departments and team contributed to sales and how their contributions impacted total store profitability
  • Managed a team that executed inbound, outbound, replenishment, inventory accuracy. Presentation, pricing, and promotional signing processes for all general merchandise and food areas of the store
  • Managed a team of experts in operations, accuracy, and efficiency
  • Drove fulfillment sales by leading the fulfillment team to fulfill each order accurately and efficiently and deliver each guest promise on time
  • Created a guest-obsessed culture and lead my team to prioritize the guest experience and deliver on store sales goals
  • Developed a strategy and utilized workload planning tools to complete all scheduled workload including all planograms and merchandising tasks
  • Created a scheduling plan in partnership with my team leaders based off monthly and weekly business workload and guest traffic
  • Conducted regular check-ins with my team leaders to ensure completion of tasks and workload
  • Managed all backroom and sales floor areas in general merchandise and food
  • Oversaw Team Leaders workload planning including transitions, revisions, and sales plans for all general merchandise and food areas
  • Planned, managed, and followed up on organizational and operational change by anticipating and identifying changes in my unique store trends
  • Developed and coached my team leaders to elevate the skills and expertise of my team
  • Anticipated staffing needs by coming up with a talent plan and recruiting for both long term and short-term opportunities

Store Manager

Sears
01.2016 - 01.2018
  • Company Overview: $12 million Total Sales
  • Oversaw Assistant Store Managers in their respective areas and held them accountable for overall sales, metrics, and presentation in two locations. One totaling $7 million in sales per year and $10 million in sales per year.
  • Set clear expectations as the Store’s overall performance
  • Ensured consistent delivery of compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective store wide completion of:
  • Prepared and Analyzed store budgets
  • Managed payroll expense dollars in activity-based job roles and commission-based job roles
  • Maintained storewide company standards
  • Identified sales opportunities and creating action plans for corrective action
  • Ensured management staff shows consistency store wide in brand standards and morale standards
  • Conducted a successful inventory on an annual basis and creating action plans on top shrink departments
  • Analyzed the Profit and Loss statement to determine opportunities and taking action to correct
  • Completed recognition of high performing associates and creating action plans on associates with opportunities.
  • Created a workplace that is inviting that associates feel heard by utilizing an open-door policy

Assistant Store Manager (Softlines-Hardlines-Operations)

Sears
01.2012 - 01.2016
  • Provided disciplined leadership including setting clear expectations and holding the team and self-accountable for results
  • Trained and mentored team members on customer service excellence and sales strategies.
  • Implemented visual merchandising standards to enhance product presentation and drive sales.
  • Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Ensured consistent delivery of acceptable compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective store wide completion of:

Education

Bachelor of Science - General Education

University of Central Florida
01.2014

Skills

  • Safety awareness
  • Cleanliness standards
  • Cash handling proficiency
  • Customer service
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development

Accomplishments

  • Team Member of the Month (Pteranodon Flyers, July 2025)
  • Team Trainer (Pteranodon Flyers, September 2025)

Timeline

Store Manager

Bealls Inc.
01.2021 - 2024

Executive Team Leader

Target
01.2018 - 01.2021

Store Manager

Sears
01.2016 - 01.2018

Assistant Store Manager (Softlines-Hardlines-Operations)

Sears
01.2012 - 01.2016

Attractions Attendant

Universal Studios
2024 - Current

Bachelor of Science - General Education

University of Central Florida

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