Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerrod Guthrie

Temple

Summary

Dependable professional with 10+ years of a proven track record of success in the industry, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Proven record of identifying shrink and inventory opportunities.

Overview

17
17
years of professional experience

Work History

Team Leader-Inventory and Receiving

HEB Distribution Center
Temple
01.2024 - Current
  • Directed the inventory team to maintain accurate inventory counts, and addressed any code date concerns. With a focus on root cause analysis for reducing shrinkage and warehouse product shortages. Maintained the flow of accurate information to the distribution accounting department.
  • Introduced a streamlined approach to completing cycle counts of all warehouse inventory on a monthly basis. Created weekly learning meetings to increase hourly and salaried employees' understanding of the shrink budget.
  • Reduced inbound cycle time in coordination with third-party lumper services, receiving clerks, lift operators, and produce procurement. This allowed for an increased inbound appointment capacity and inbound pallet counts.
  • Maintained accurate manpower for receiving clerks, flow of goods clerks, inventory clerks, inventory counters, haulers, and lift operators. This included schedules for each workgroup to ensure the on-time completion of the receiving shift.
  • Led the lift operator and hauling team to increase pallets per hour capabilities. This led to a more efficient receiving shift and helped the success of the mobile receiving initiative.
  • Communicated daily with the produce and perishable procurement teams. To ensure a high level of service for inventory levels at the retail store level.
  • Gathered inbound receiving projections and communicated them to the third-party lumper service, outbound shipping team, and appointment teams.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Reviewed completed work to verify consistency, quality, and conformance.

Hourly Development Program-Associate Team Leader P

HEB Distribution Center
Temple
02.2025 - 07.2025
  • Created and led the reserve capacity project. The project had a focus on reserve capacity for high inbound pallet quantities. At the conclusion of the project, a presentation was given to divisional and corporate leadership.
  • Trained in the inbound and outbound processes for warehousing. This included hands-on running of shipping and receiving shifts.
  • Focused on daily and weekly projections for each shift. Daily reporting for each receiving and shipping shift. Managing manpower for high levels of efficiency. Addressed safety concerns for the warehouse and employees.
  • Focused on performance and productivity for both outbound and inbound processes. When applicable, I created productivity plans for employees who were not meeting production standards.
  • Facilitated training on topics relevant to the grocery and refrigerated warehouses.
  • Attended conferences and workshops related to the reserve capacity project and company leadership.
  • Analyzed data from surveys, focus groups, interviews. to assess the effectiveness of programs.

Team Leader-Shipping

HEB Distribution Center
Temple
07.2023 - 01.2024
  • Led the dock lift operator, loader, shipping clerk, and stock control teams. This included a focus on timely releases, a reduction in store claims due to damages during the loading process, and pallets per hour for the loading team.
  • Coordinated with transportation and load planning teams to ensure a streamlined outbound trailer process.
  • Conducted a weekly review of lift operator productivity performance. When applicable, a coaching and productivity plan was implemented.
  • Maintained daily manpower levels for loader and lift operator teams, for sequenced, and on-time completion of workload.
  • Reduced letdown abandons for outbound lift operators, with a focus on reason codes for letdown abandons.
  • Led all dock teams to a high level of safety and productivity.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Ordered shipping supplies needed for the shipping operation. This included produce shroud, selection wrap, warehouse signage, and labels.

Team Leader-Order Selector Training Program (OSTP)

HEB Distribution Center
Temple
06.2021 - 07.2023
  • Directed the OSTP Training Team to the top training team in the HEB refrigeration network. With a peak trainee population of 160 trainees and 24 trainers.
  • Inducted all trainees through new hire orientation and an introduction to training weeks.
  • Led three successful OSTP program audits. Audits included error rate observation, team leader knowledge of the program, success rates, trainer knowledge of the program, productivity of trainees, and safety. Audit scores for two of the audits were the highest scores in the refrigeration network.
  • Maintained manpower and schedules for the training team; this included cross-training trainers, full-time trainers, and trainees.
  • Onboarded new OSTP team leaders as necessary to maintain a high level of success for the OSTP.
  • Implemented weekly meetings for the training team to focus on success rates, productivity, and safety. Formed the necessary plans to increase productivity and decrease safety events.
  • Communicated effectively with co-workers regarding changes in order picking operations or other related issues.
  • Trained on safety procedures while operating all required machinery, according to company standards.

Order Selector-Grocery and Refrigerated Warehouse

HEB Distribution Center
Temple
09.2014 - 02.2020
  • Completed assignments with high productivity and a low error rate. I took the time to assist new partners in becoming acclimated to the fast-paced environment and how to best complete work on time and safely.
  • Assisted warehouse management with ideas on how to improve warehouse processes. I took part in safety and selector engagement meetings.
  • Built professional relationships with fellow employees to create a safe and productive environment inside the warehouse. Performed cross-dock duties to improve the pace of on-time release of trailers.
  • Cross-trained as an outbound clerk for specific selection sections. This included running work for sections and completing letdowns for the daily workload.
  • Received warehouse and company awards for safety, productivity, and company standards.
  • Maintained the cleanliness of the work area by sweeping the floors, removing debris from the racks.
  • Monitored expiration dates when selecting items for order fulfillment purposes. Reported any discrepancies with order fulfillment immediately to stock control clerk.

Window Coordinator-Warehouse Manager

Huskey Truss & Building Supply
Franklin
10.2012 - 07.2014
  • Ordered windows, replacement parts, and warranty parts/windows from the supplier.
  • Scheduled installation of window and door residential packages, as well as commercial properties. Served as a liaison between vendors and builders on behalf of Huskey Truss.
  • Worked with builders to resolve any installation or warranty issues, before and after the sale of the property. Confirmed and acknowledged orders placed by salesmen and coordinators. Oversaw the receiving of vinyl and wood window trucks.
  • Implemented new procedures for logistics in the warehouse. Restructured and organized the window warehouse. Created a daily checklist for service technicians and oversaw the completion of warranty and service calls.
  • Ensured that all safety protocols were followed during the construction and installation process by regularly visiting residential construction sites.

Help Desk-Customer Service Representative

Tractor Supply Company
Brentwood
08.2011 - 08.2012
  • I communicated with buyers and vendors daily. Promptly responded to 70-100 emails and phone calls daily. Served as a liaison between buyers, clients, staff, and outside vendors.
  • Developed a reputation as an efficient service provider with high levels of accuracy. Assisted customers with tax information and retrieving documents needed to complete tax preparation.
  • Retrieved invoice information for customers. Resolved product/policy issues and shared benefits of new technology.
  • Recommended, selected, and helped locate, and obtain out-of-stock products based on customer requests. Handled the daily heavy flow of communication, customer support, and product representation for each client.
  • Trained new employees by providing knowledge of specific store tasks and policies.
  • Assisted retail stores in troubleshooting technical point-of-sale issues and concerns.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.

Team Leader, Sales Operations

Tractor Supply Company
Franklin
01.2009 - 08.2011
  • Implemented new processes and systems for improving customer service satisfaction. Served as the main liaison between customers, management, and the sales team.
  • Resolved staffing concerns and provided effective communication to employees.
  • Provided customer service reports to the sales, marketing, and administrative teams on a daily basis.
  • Logged daily shipped and received orders. Communicated with vendors regarding back-order availability, future inventory, and special orders. Developed a reputation as an efficient service provider with high levels of accuracy.
  • Drove sales goals and achieved monthly quota figures. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Conducted weekly walk-throughs with the management team and individual team members to discuss all interior visual displays, sales, and on-hand levels.
  • Maintained the cleanliness and presentation of the stock room and production floor.
  • Assisted customers with store and product complaints. Received multiple reviews acknowledging my level of dedication to excellent customer service. Guaranteed positive customer experiences.

Sales Associate

Tractor Supply Company
Temple
08.2008 - 12.2008
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges. I answered questions regarding the store and products, while maintaining knowledge of current sales and store promotions.
  • Provided customer service for high inbound phone calls per day, answering customer inquiries, solving problems, and providing new product information.
  • I greeted customers entering the store to assist each customer with their needs or concerns.
  • Maintained the cleanliness and presentation of the stock room and production floor. Received multiple reviews acknowledging my level of dedication to excellent customer service.
  • Built long-term customer relationships, and advised customers on purchases and promotions. Helped drive sales goals and achieve monthly quota figures.
  • Designed and suggested a new display idea for merchandise, resulting in improved customer view, accessibility, and leading to increased sales.
  • Promptly responded to general inquiries from members, staff, and clients via mail, email, and fax. Interacted with customers and retail buyers to expedite orders.

Education

High School Diploma -

Belton High School
Belton, TX
05-2006

Some College (No Degree) - Exercise Science

University of Mary Hardin-Baylor
Belton, TX

Skills

  • HACCP and SQF Certified
  • Inventory management
  • Supply chain logistics
  • Performance evaluation
  • Team building
  • Recruitment support
  • Communication skills
  • Process improvement
  • Relationship building
  • SOP adherence
  • Work planning
  • Influencing skills
  • Risk management
  • Key performance indicators
  • Budget management

Timeline

Hourly Development Program-Associate Team Leader P

HEB Distribution Center
02.2025 - 07.2025

Team Leader-Inventory and Receiving

HEB Distribution Center
01.2024 - Current

Team Leader-Shipping

HEB Distribution Center
07.2023 - 01.2024

Team Leader-Order Selector Training Program (OSTP)

HEB Distribution Center
06.2021 - 07.2023

Order Selector-Grocery and Refrigerated Warehouse

HEB Distribution Center
09.2014 - 02.2020

Window Coordinator-Warehouse Manager

Huskey Truss & Building Supply
10.2012 - 07.2014

Help Desk-Customer Service Representative

Tractor Supply Company
08.2011 - 08.2012

Team Leader, Sales Operations

Tractor Supply Company
01.2009 - 08.2011

Sales Associate

Tractor Supply Company
08.2008 - 12.2008

High School Diploma -

Belton High School

Some College (No Degree) - Exercise Science

University of Mary Hardin-Baylor