Jerrod Hixenbaugh
Weirton,WV
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
19
19
years of professional experience
Work History
Senior Waiter
LBV Steakhouse - Mountaineer Race Track And Casino
2005.04 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Works well under pressure
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Point of Sale (POS) system operation
- Food safety understanding
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
No Degree - Computer Programming
West Virginia Northern Community College
Wheeling, WVHigh School Diploma -
Weir High School
Weirton, WV05.2002
Skills
- Safety Monitoring
- Emergency Procedures
- Safety Inspection
- Works well under pressure
- Exceptional interpersonal skills
- Upbeat, friendly, and positive
- Highly responsible and reliable
Timeline
Senior Waiter
LBV Steakhouse - Mountaineer Race Track And Casino
2005.04 - Current
No Degree - Computer Programming
West Virginia Northern Community College
High School Diploma -
Weir High School
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