Jerrod Hixenbaugh

Weirton,WV

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

years of professional experience

Work History

Senior Waiter

LBV Steakhouse - Mountaineer Race Track And Casino

04.2005 - Current

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Managed food resources, memorized orders, and coordinated customer service.
Works well under pressure
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Point of Sale (POS) system operation
Food safety understanding
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Education

No Degree - Computer Programming

West Virginia Northern Community College

Wheeling, WV

High School Diploma -

Weir High School

Weirton, WV

05.2002

Skills

Safety Monitoring
Emergency Procedures
Safety Inspection
Works well under pressure

Exceptional interpersonal skills
Upbeat, friendly, and positive
Highly responsible and reliable

Timeline

Senior Waiter

LBV Steakhouse - Mountaineer Race Track And Casino

04.2005 - Current

No Degree - Computer Programming

West Virginia Northern Community College

High School Diploma -

Weir High School

Jerrod Hixenbaugh

Summary

Overview

Work History

Senior Waiter

Education

No Degree - Computer Programming

High School Diploma -

Skills

Timeline

Senior Waiter

No Degree - Computer Programming

High School Diploma -

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