Summary
Overview
Work History
Education
Skills
Timeline
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Jerrod Lough

Westover,United States

Summary

Motivated, professional Insurance Agent with 15 years of customer service experience. Seeking new field to utilize and develop existing skillset as well as new opportunities for personal and professional growth.


Overview

9
9
years of professional experience

Work History

Licensed Insurance Sales Agent

Davis Insurance
Morgantown, WV
04.2021 - Current
  • Customize existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommend type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Display consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Assess coverage plans and long-term business goals to successfully align new products with plans and strategies.

Delivery Assistant

Lowe's
Morgantown, WV
05.2018 - 03.2021
  • Completed and submitted logs and paperwork every day to maintain records.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Verified load against delivery ticket before beginning every shift.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Updated customers & management frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

Day Operations Manager

D.P. Dough
Morgantown, WV
08.2014 - 03.2018
  • Maintained high functional, operational and organization levels during high-traffic hours.
  • Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Assisted in recruiting, hiring and training of team members.

Head Leasing Agent

Campus Evolution Villages
Morgantown, WV
04.2015 - 10.2016
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Monitored advertising effectiveness by gathering

Education

Appliance Repair Career Diploma -

Penn Foster Career School
Scranton, PA
05.2019

GED -

University High School
Morgantown, WV
06.2005

Skills

  • Account servicing
  • Network development
  • Consultative Selling Techniques
  • Sales Strategies
  • Client analysis
  • Key relationship management
  • Individualized Support

Timeline

Licensed Insurance Sales Agent

Davis Insurance
04.2021 - Current

Delivery Assistant

Lowe's
05.2018 - 03.2021

Head Leasing Agent

Campus Evolution Villages
04.2015 - 10.2016

Day Operations Manager

D.P. Dough
08.2014 - 03.2018

Appliance Repair Career Diploma -

Penn Foster Career School

GED -

University High School

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Jerrod Lough