Jerrod Richardson

• Managed and maintained Windows Server environment, ensuring system stability and security
• Oversaw system upgrades and patches to ensure optimal performance and reliability
• Collaborated with IT team to troubleshoot and resolve complex technical problems efficiently
• Managed and maintained the Munis financial software system to ensure accurate and efficient financial operations
• Provided training and support to staff members on how to use Munis software effectively
• Conducted regular system updates and upgrades to ensure optimal performance and functionality
• Installed, configured, and maintained Malwarebytes software on company systems to protect against malware, ransomware, and other security threats
• Conducted regular malware scans, remediated infections, and implemented proactive security measures to prevent future incidents
• Work with our imaging software and prep software for incorporation to our images for computers.
• Completed remote repairs involving software solutions and hardware repairs.
• Built server systems and installed into racks.
• Troubleshot and maintained networking devices and infrastructure across enterprise.
• Diagnosed system hardware and software problems using advanced root-cause analysis.

• Creating Client accounts while providing excellent customer service and support as tracked by Baton Rouge General Customer Service surveys, completed troubleshooting logins in an expedient manner with high satisfaction rates, terminating accounts and completing access request.
• Practices and implementing broad based skills related to Active Directory, trouble shooting and assisting with e-mail related issues within the hospital company.
• Exhibited 6 years of service for Baton Rouge General Hospitals as a technical resource between Information Systems and the end user community for the daily operational issues related to invalid access, creating and terminating access, removing mobile devices from exchange, resolving problems, and redirecting cases to the correct team.
• Participated on a daily basis with Access Control Team at Baton Rouge General to provide in-service training for new employees and helps establish new hire registrations for access to the hospital network.
• Nominated 5 Times for the Excellence award and Top Talent award.
• Entered data, generated reports, and produced tracking documents.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Provided networking/desktop support and performed Server and account maintenance tasks. Meeting managerial requirements. Database input and administrative requirements and paperwork. Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Worked with Windows 7 Professional / Home and Server 2008 R2.

• Provided networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty. 
• Assisted Faulty with setting up mobile devices for email. Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%). 
• Handled 30+ technical/critical calls daily and consistently met high service standards. Worked Windows XP and converted the environment to Windows 7. Worked with Nortel switches, pulled new drops to classrooms and troubleshot lan drops, also replaced if the drop was bad. 
• Cat 6 Certified and tasked with also installing security cameras in schools.

• TCAIMS system manager responsible for configuration of management, desktop support, system administrator, and database administrator, network maintenance, configuration and management of Foundry and Cisco equipment in a LAN/WAN/CAN environments, inspect layouts for Federal , DOD, and Army guidelines, and aid in stage one installation and maintenance of DOD Class 3 Public Key Infrastructure of Fort Polk.  Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Handled 30+ technical/mission-critical calls daily and consistently met high service standards.