Jerrod Thomas
Wichita,KS
Summary
Dynamic leader with a proven track record at GEICO, enhancing team productivity and customer satisfaction through strategic planning and process improvement. Skilled in analytical thinking and employee motivation, and successfully mentored staff and pioneered technology adoption, significantly boosting efficiency. Committed to excellence, my approach blends goal orientation with complex problem-solving to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
GEICO
05.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions..
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Auto Damage Adjuster
GEICO
01.2020 - 05.2022
- Maintained positive relationships with policyholders, providing exceptional customer service throughout the claims process.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
General Manager
Superior Service Company
09.2018 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
J&K Auto & Towing
12.2014 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate Of Applied Science - Automotive Technology
Pratt Community College
Pratt, KSSkills
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Analytical thinking
- Team building
- Processes and procedures
- Process monitoring and improvement
- Project management
Certification
I-Car Platinum
Timeline
Supervisor
GEICO
05.2022 - Current
Auto Damage Adjuster
GEICO
01.2020 - 05.2022
General Manager
Superior Service Company
09.2018 - 01.2020
Manager
J&K Auto & Towing
12.2014 - 07.2015
Associate Of Applied Science - Automotive Technology
Pratt Community College
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