Jerromy Fernandes
Spanaway,WA
Summary
Results-driven Field Lead Technician with 8 years of experience in sewer and drain services. Expertise in diagnostics, equipment maintenance, and service coordination, leading to timely project completion and improved customer satisfaction. Committed to delivering high-quality service and maintaining professionalism in all interactions.
Overview
9
9
years of professional experience
Work History
Drain Service Technician
Roto-Rooter Services Company
Kent, Washington
12.2024 - Current
- Guided customers in understanding service options, recommending tailored solutions to enhance satisfaction.
- Engaged with clients to deliver exceptional customer service, fostering relationships that lead to repeat business.
- Diagnosed problems and determined solutions for various customer issues.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Assisted with installation projects at both residential and commercial sites.
- Collaborated with team members to complete projects efficiently and effectively.
- Performed preventive maintenance procedures that minimized equipment downtime and extended operational lifespan.
- Utilized troubleshooting techniques to analyze equipment failures and implement corrective actions.
- Ensured compliance with safety regulations during service calls to protect personnel and property.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Inspected sewer lines, pipes and drains to determine blockages or other malfunctions.
- Removed roots, debris, and other blockages in drain and sewer lines to restore proper flow.
Field Lead Technician III
Hydromax USA
Seattle, Washington
10.2016 - 12.2024
- Supported colleagues to foster collaboration and enhance team effectiveness.
- Provided excellent service and attention to customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized CCTV, LiDAR, and SONAR instrumentation to inspect sewer conditions.
- Inspected sewer lines, pipes, and drains to determine cross-bores or other obstacles related to the underground boring of natural gas pipelines.
- Communicated specific goals to customers and developed innovative approaches to gather information when standard techniques were ineffective.
- Completed job reports and logs for sewer and natural gas mapping and GPS data.
- Tracked parts and equipment used at service calls, documenting malfunctioning machines and necessary repairs for improved operational awareness.
- Repaired robotic equipment while in the field and performed minor electronic repairs.
- Collaborated with dispatch to report obstacles and notify customers of delays and timelines.
- Experience utilizing large vehicles and trailers, as well as specialized off-road vehicles equipped to transport varying materials.
Education
Some College (No Degree) - Civil Engineering
Tacoma Community College
Tacoma, WASkills
- Equipment maintenance
- CCTV inspection
- Troubleshooting and analysis
- Preventive maintenance
- Customer relationship management
- Service coordination
- Effective communication
- Problem solving
- Emergency response
- Accurate documentation
- Professional and courteous
- Adhering to OSHA requirements
- Analytical thinking
- Punctual and reliable
References
References available upon request.
Timeline
Drain Service Technician
Roto-Rooter Services Company
12.2024 - Current
Field Lead Technician III
Hydromax USA
10.2016 - 12.2024
Some College (No Degree) - Civil Engineering
Tacoma Community College