Jerron Walsh

• Utilize proven sales and service techniques to
build customer relationships, enhance the
customer’s buying experience, retain
customers, and exceed customer care
commitments.
• Provide world-class service by delivering an
effortless customer experience.
• Interact proficiently with a variety of online
systems to problem solve, identify sales and
retention opportunities, and present an all-
inclusive solution that meets the customer’s
needs.
• Exceed sales quotas and service objectives
in a fast-paced call center environment.
• Effectively use multiple systems to identify
and communicate products that meet the
customer’s needs and resolve the customer’s
problem in a productive manner.
• Operate a computer and have basic
keyboarding skills.

• Achieved 1.5M in Annual Sales
• Reduced Annual Shrink/Loss by 4%.
• Recruiting, interviewing, hiring, onboarding, and
  cross-training 25+ employees during the
  pandemic: Inventory Management, Merchandising, and Suggestive Selling.
• Managed Scheduling and Weekly Payroll
  Budget, PTO, Sick Leave, FMLA, Excused and
  Unexcused Absences.
• Maintained Monthly Compliance per Computer-
  Based Training for Employees.
• Conducted yearly appraisals for direct reports.

• Onboarded, supervised and cross-trained over 100 associates to ensure achievement of KPIs (Handle Time, ACW Time, Quality Assurance, etc.) and Customer Satisfaction.
• Conducted Disciplinary Interviews to correct
Quality Assurance Issues.
• Collaborated with Director and Operations
Manager to implement a 3rd shift (overnight
program.)