Jerronica Frazier
Student
Salters,SC
Summary
Dynamic professional with a proven track record at Aunny's Restaurant and Waccamaw EOC, INC- Chavis Head Start School, excelling in customer satisfaction and complaint resolution. Skilled in Microsoft Excel and fostering team productivity, I've effectively enhanced learning environments and culinary excellence, demonstrating significant improvements in service quality and educational outcomes.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Cook Shift Leader
Aunny's Restaurant
09.2023 - Current
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Headstart Teacher
Waccamaw EOC, INC- Chavis Head Start School
10.2010 - 09.2023
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Maintained accurate records of student attendance, performance data, and other relevant information for reporting purposes.
- Enhanced parent-teacher communication by maintaining open lines of communication via newsletters, conferences, and progress reports.
- Assessed student progress regularly through formative assessments, adjusting instructional strategies as needed to meet individual needs.
- Collaborated with fellow educators to create an engaging, inclusive educational environment for all students.
- Increased student participation by implementing interactive and hands-on learning activities.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Implemented age-appropriate curricula to meet needs of young learners.
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ 02.2023 - 10.2025
Associate of Applied Science - Public Service
Williamsburg Technical College
Kingstree, SC06-2012
High School Diploma -
C.E Murray High School
Greeleyville, SC05-1999
Skills
- Customer satisfaction measurement
- Complaint resolution
- Microsoft Excel
- Call center experience
- Professional telephone demeanor
- Multi-line phone talent
- Filing
- Sales expertise
- Recordkeeping strengths
- Account updating
- Sales closing
- Training development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook Shift Leader
Aunny's Restaurant
09.2023 - Current
Bachelor of Science - Sociology
Grand Canyon University
02.2023 - 10.2025
Headstart Teacher
Waccamaw EOC, INC- Chavis Head Start School
10.2010 - 09.2023
Associate of Applied Science - Public Service
Williamsburg Technical College
High School Diploma -
C.E Murray High School