Jerry Baylor
Jacksonville
Summary
Experienced management professional with 25+ years of leadership in retail, customer service, and team development. Proven track record of boosting revenue, improving staff performance, and maintaining high operational standards. Outgoing, adaptable, and committed to growth through new challenges.
Overview
33
33
years of professional experience
Work History
Assistant Manager
Goodwill Industries of North Florida
10.2015 - Current
- Oversee daily administrative operations and store functions.
- Lead and develop team members to achieve performance goals.
- Contributed to increased revenue through improved customer service and operational efficiency.
Shift Supervisor
CVS Health
08.2014 - 10.2015
- Managed shift operations including cash handling and inventory accuracy.
- Supported team development through coaching and daily oversight.
- Ensured high-quality customer service and store presentation.
Customer Service Trainer
Bed Bath & Beyond
10.2007 - 08.2014
- Trained all employees on sales techniques, product knowledge, and company directives.
- Facilitated onboarding including new-hire orientations and completion of required documentation.
- Improved customer satisfaction through effective staff training and development.
Area Manager
SteinMart
09.2000 - 10.2007
- Managed scheduling, merchandising, and staffing in Men's Wear, Gifts, and Linens.
- Directed team development and maintained visually appealing product displays.
- Ensured departmental sales goals and operational standards were met.
Assistant Manager
Taco Bell
06.1993 - 07.2000
- Performed ordering, inventory control, and equipment maintenance.
- Interviewed and trained new employees; developed weekly schedules.
- Strengthened customer service and team performance through coaching.
Education
High School Diploma -
Seminole High School
Seminole, OKSkills
- Team Building & Leadership
- Customer Service Excellence
- Administrative & Organizational Skills
- Effective Communication
- Training & Onboarding
- Typing & Basic Office Technology
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Timeline
Assistant Manager
Goodwill Industries of North Florida
10.2015 - Current
Shift Supervisor
CVS Health
08.2014 - 10.2015
Customer Service Trainer
Bed Bath & Beyond
10.2007 - 08.2014
Area Manager
SteinMart
09.2000 - 10.2007
Assistant Manager
Taco Bell
06.1993 - 07.2000
High School Diploma -
Seminole High School
Personal Statement
Outgoing and positive individual with a strong work ethic, dedicated to continuous learning and contributing to a productive team environment.