JERRY BENNETT
Summary
Operations and Housekeeping Leader with extensive experience managing multi-site operations within healthcare, education, and luxury hospitality environments. Proven ability to oversee payroll, staffing, compliance, and supply chain operations while leading high-performing teams. Recognized for transforming underperforming sites into efficient, well-regarded operations through strong leadership, process improvement, and stakeholder collaboration.
Overview
23
23
years of professional experience
Work History
Operations Manager
Healthcare Services Group
09.2025 - Current
- Direct operations across three school locations: Mary McDowell Friends School, Mary McDowell Friends School (Upper), and Mary McDowell Friends School (Middle School)
- Manage payroll (ePay), recruitment, interviewing, onboarding, training, and staff scheduling
- Ensure compliance with health, safety, sanitation, and regulatory standards within educational environments
- Oversee ordering, inventory control, vendor coordination, and cost management
- Successfully led operational turnarounds, improving performance, accountability, and service quality
- Build strong partnerships with school administrators and stakeholders, earning consistent praise for leadership and operational excellence
Housekeeping Supervisor
The Bowery Hotel
New York, USA
06.2024 - 09.2025
- Led and trained housekeeping teams to uphold luxury brand standards and guest satisfaction
- Managed daily housekeeping operations, room inspections, and inventory control
- Coordinated with front desk and management to resolve guest concerns efficiently
- Implemented quality control procedures to ensure consistent cleanliness and presentation
Resident Services Manager
Ave Florham Park
Florham Park, USA
01.2023 - 01.2024
- Managed resident check-ins and check-outs with accurate documentation and data control
- Conducted initial walkthroughs and facility orientations for new residents
- Planned and executed resident programs to enhance engagement and satisfaction
- Ensured building operations complied with policies and regulations
Executive Residence Concierge
The Beekman Residences
New York, USA
01.2022 - 01.2023
- Delivered high-level resident services within a luxury residential environment
- Coordinated VIP services, events, and personalized lifestyle support
- Maintained property standards through consistent service delivery and professionalism
- Leveraged local expertise to enhance resident experience
Mail Desk Agent
Lotte New York Palace
New York, USA
01.2014 - 01.2023
- Managed guest check-ins/outs, financial transactions, and guest records
- Responded to guest inquiries, resolved complaints, and exceeded service expectations
- Collaborated with departments to ensure seamless guest experiences
- Applied up-selling and cross-selling strategies to maximize revenue
Doorman / Porter
Related Management
New York, USA
01.2011 - 01.2014
- Maintained building security, cleanliness, and tenant satisfaction
- Supervised maintenance staff and coordinated daily tasks
- Reported and resolved building issues in collaboration with management
Housekeeping Manager / Event Planner
Four Points by Sheraton
Washington, USA
01.2006 - 01.2008
- Planned and executed corporate and social events within budget
- Managed event logistics, vendors, and cross-functional teams
- Oversaw housekeeping support for large-scale events
Housekeeping Supervisor
Omni Berkshire Place Hotel / Carlton Hotel
New York, USA
01.2003 - 01.2004
- Supervised housekeeping teams and conducted quality inspections
- Trained staff on policies, procedures, and service standards
- Supported management in achieving guest satisfaction benchmarks
Education
Business Administration -
Borough of Manhattan Community College
New York, NYSkills
- Operations Management
- Team Leadership
- Payroll & Scheduling
- Compliance & Safety
- Inventory & Vendor Management
- Customer Service
- Quality Control
- Event Planning
- Budget Management
- Microsoft Office
- Opera
Timeline
Operations Manager
Healthcare Services Group
09.2025 - Current
Housekeeping Supervisor
The Bowery Hotel
06.2024 - 09.2025
Resident Services Manager
Ave Florham Park
01.2023 - 01.2024
Executive Residence Concierge
The Beekman Residences
01.2022 - 01.2023
Mail Desk Agent
Lotte New York Palace
01.2014 - 01.2023
Doorman / Porter
Related Management
01.2011 - 01.2014
Housekeeping Manager / Event Planner
Four Points by Sheraton
01.2006 - 01.2008
Housekeeping Supervisor
Omni Berkshire Place Hotel / Carlton Hotel
01.2003 - 01.2004
Business Administration -
Borough of Manhattan Community College