Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory, and supply chain performance.
Hi, I’m
Jerry Brooks
Tazewell,TN
Summary
Overview
37
years of professional experience
Work History
Volunteers of America mid-statesKnoxvi, TN
Program Manager - Veteran Services
05.2014 - 10.2021
Job overview
- Developed and maintained project plans, schedules, and budgets.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Oversaw program compliance with requirements, schedule and budget.
- Assisted in developing annual budgets for various departments within the organization.
- Assessed company operations for compliance with safety standards.
- Conducted research on best practices in the nonprofit sector, including governance, leadership, and financial management.
- Facilitated training sessions for new employees on company policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Audited company's legal documents to verify compliant policies and procedures.
- Facilitated meetings between boards of directors and senior staff members to discuss organizational objectives.
- Devised successful solutions for company problems and helped plan for future growth based on financial projections and ambitious objectives.
- Maintained positive working relationship with fellow staff and management.
- Advised clients on compliance with federal regulations governing tax-exempt status.
- Led workshops on board development, strategic planning, and volunteer management.
- Analyzed client data to identify opportunities for organizational improvement.
- Developed marketing campaigns aimed at increasing brand awareness among target audiences.
- Analyzed key performance indicators to identify effective strategies.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Monitored operations and reviewed records and metrics to understand company performance.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Assisted with the preparation of grant proposals to secure funding from corporate foundations and private donors.
- Worked closely with human resources to support employee management and organizational planning.
- Identified needs of customers promptly and efficiently.
- Developed and implemented fundraising strategies to support the mission of a local nonprofit organization.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Cultivated relationships with individuals and organizations to build community support for nonprofits.
- Provided guidance to clients on program development, grant writing, budgeting, and donor relations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Organized client meetings to provide project updates.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
Citie of new Tazewell, Harrogate, and Cumberland GNew Tazewell, Tennessee
Building Codes Enforcement/Inspector General
01.2002 - 10.2010
Job overview
- Assigned work and monitored performance of project personnel.
- Reviewed existing policies and procedures for relevance and effectiveness in meeting organizational goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
HWC and Associates Clearwater, Florida
Third Party One and Two Family Building Inspector
05.1999 - 10.2010
Job overview
- Conducted site pre-inspections and coordinated post-construction audits.
- Assisted in the review process for proposed amendments or additions to existing codes or regulations.
- Provided training sessions on proper application of building codes to contractors and homeowners.
United States ArmyElpaso , Texas
US Military
06.1984 - 12.1997
Job overview
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
Education
Liberty UniversityLynchburg, VA
Master of Arts from Psychology/Counseling
12-2016
University Overview
Lincoln Memorial UniversityHarrogate, TN
Bachelor of Science from Social Work
05-2014
University Overview
Phi-Alpha social work honor society award ,Deans list numerous times. 3.5 plus GPA.
- Academic Achievements and Honors:
- Ranked in Top 10% of class
- Online Learning and MOOCs:
- 3.5 GPA
- Workshops and Seminars Attended:
- Professional Development Courses: Time Management, Listening skills, Proper email/Texting etiquette
- Major in: social work
- Minor in: psychology
Walters State Community CollegeMorristown, TN
Associate of Science from Social Work
05-2012
University Overview
Skills
- Procurement
- Program performance analysis
- Professional writing
- Google workspace
Timeline
Program Manager - Veteran Services
Volunteers of America mid-states
05.2014 - 10.2021
Building Codes Enforcement/Inspector General
Citie of new Tazewell, Harrogate, and Cumberland G
01.2002 - 10.2010
Third Party One and Two Family Building Inspector
HWC and Associates
05.1999 - 10.2010
US Military
United States Army
06.1984 - 12.1997
Liberty University
Master of Arts from Psychology/Counseling
Lincoln Memorial University
Bachelor of Science from Social Work
Walters State Community College
Associate of Science from Social Work
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