Jerry Brooks

Executed routine inspections of inner and outer building boundaries.
Managed contracts for five custodial companies, ensuring adherence to specifications.
Conducted daily checks of restrooms, gate houses, common areas, walkways, and airline jetways.
Submitted work orders for equipment malfunctions and facility issues affecting customer experience.
Responded promptly to emergency injury incidents occurring within airport facilities.
Compiled comprehensive reports of inspection findings and notified relevant departmental heads.
Maintained high standards of cleanliness by coordinating with custodial contractors.

Inventoried inmate property upon incarceration while ensuring accuracy of inmate information through collaboration with jail staff.
Documented inmate belongings in company systems to facilitate accurate return after release.
Managed phone communications from various departments to address inmate needs effectively.

Addressed customer inquiries through various channels including phone, email, and fax.
Facilitated credits and refunds by liaising with numerous warehouses throughout United States.
Processed customer orders using SAP software for enhanced workflow.
Conducted follow-ups with customers to guarantee order accuracy.
Adapted to a high-energy call center setting emphasizing customer-centric service.

Executed loading and unloading of passenger bags onto aircraft with focus on safety.
Verified accuracy of weight and data records critical for passenger welfare.
Investigated passenger records to implement necessary changes for seamless travel.
Delivered support as a passenger services agent for unforeseen travel circumstances.
Administered refunds and accommodations for passengers affected by service disruptions.
Diligently resolved customer complaints to maintain high service standards.
Analyzed survey feedback to drive improvements in customer service delivery.