Jerry Broughton
1927 South China St,TX
Summary
Conscientious Field Service Technician with eight-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules.
Overview
31
31
years of professional experience
Work History
Assistant Service Manager
Cactus Wellhead
Odessa, TX
11.2022 - 05.2024
- Implemented safety protocols designed to protect both customers' property as well as technicians’ wellbeing during repair work.
- Managed inventory levels for parts used in repairs, ordering new parts as needed.
- Coordinated with other departments within the organization regarding any changes or updates related to services offered.
- Assigned tasks to technicians based on their skill level and experience.
- Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Created training plans for new employees entering the service department.
- Adhered to customer service standards to foster satisfaction and retention.
- Monitored technician performance and provided feedback on areas needing improvement.
Field Service Technician
Vault Pressure Control/ GE Pressure Control
Odessa, TX
04.2014 - 11.2022
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Maintain high customer satisfaction by providing timely and knowledgeable services and trouble shooting skills
- Installed and tested equipment in accordance with operating procedures
- Operated diverse lubricators to ensure pressure control while repairing or installing equipment as per company policies
- Operated specialty equipment, emergency equipment including wach saws, internal and external, mill machine and fiber optic control lines for various customer sisuations
- Mentored and trained new employees on processes, flow and safety procedures.
- Diagnosed and repaired mechanical issues according to industry standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Military Service Representative
US Navy
Weatherford, TX
09.2009 - 09.2014
- Delivered individualized transition assistance to active duty service members and family members.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Interviewed potential clients, collecting personal information to determine eligibility for term of military service.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Compiled data from personnel records and prepared reports on candidate performance and qualifications.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Mess Deck Leading Master At Arm
US Navy, USS John C. Stennis
Tacoma, WA
08.2005 - 09.2008
- Trained and supervised personnel in daily operations.
- Completed daily reporting to inform supervisors of work completed or incidents.
- Observed strategic planning for combat and tactical missions.
- Worked with higher-ranking officers to acquire new skills and knowledge.
- Identified areas for improvement and suggested measures to increase performance and productivity.
- Executed emergency response security to eliminate hazards and potential dangers.
- Requisitioned, received and properly stored unit equipment and supplies.
- Directed logistical training procedures to adhere to military regulations.
- Trained, coached and mentored military units to improve readiness and training.
- Stored and safeguarded classified information to maintain utmost confidentiality.
Senior Records Clerk
US Navy USS Inchon
Ingleside, TX
06.1998 - 08.2008
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Created or updated records with new files or information.
- Strictly adhered to confidentiality dictations to safeguard information.
- Performed routine inventory checks and notified supervisors of needed materials and shortages.
- Tracked file movement and researched document histories.
- Evaluated reports and documents for discrepancies and inaccurate information.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Maintained records of materials using logbooks or computers and generated computerized reports.
- Classified information into chronological, alphabetical or numerical order.
Culinary Specialist
US Navy USS Abraham Lincoln
Alameda, CA
02.1993 - 06.1999
- Communicated with customers to understand culinary needs and preferences and adjusted menus and services in response.
- Worked cross-functionally with recipe development, operations and creative teams on implementation of new ingredients, menu timelines and product launches.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Collaborated with department staff to prepare food items in accordance with recipes and established standards.
- Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Education
Qualification - Advance Guidance And Mentoring
Military Recruitment Course
05.2008
Qualification - Military Leadership
Senior Leadership Course
03.2008
Associate of Science - Culinary Science
Del Mar College
Corpus Christi, TX05.1996
High School Diploma -
BroughounTivy High School
Kerrville, TX05.1991
Skills
- System Installation
- Inventory Management
- Problem-Solving
- Work Order Management
- Prioritization and Time Management
- Repair and Installation
- Accountability and Work Ethic
- Teamwork and Coordination
- OSHA Certification
- Positive Attitude
- Training and Development
- Timely Reports Completion
- Knowledge of Industry Best Practices
- Taking Precise Measurements
Timeline
Assistant Service Manager
Cactus Wellhead
11.2022 - 05.2024
Field Service Technician
Vault Pressure Control/ GE Pressure Control
04.2014 - 11.2022
Military Service Representative
US Navy
09.2009 - 09.2014
Mess Deck Leading Master At Arm
US Navy, USS John C. Stennis
08.2005 - 09.2008
Senior Records Clerk
US Navy USS Inchon
06.1998 - 08.2008
Culinary Specialist
US Navy USS Abraham Lincoln
02.1993 - 06.1999
Qualification - Advance Guidance And Mentoring
Military Recruitment Course
Qualification - Military Leadership
Senior Leadership Course
Associate of Science - Culinary Science
Del Mar College
High School Diploma -
BroughounTivy High School
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