Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jerry Bumpass

Jerry Bumpass

Durham,North Carolina

Summary

Responsible student with good judgment, good computer skills, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Welder/ Pem Insertion Operator

SMT
09.2022 - Current
  • Welding sheet metal together to make frames or bases.
  • Putting nuts/studs into sheet metal
  • Standing for 10+ hours at a time


Assistant Kitchen Manager

Brixx
10.2016 - 09.2022
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Customer Service Representative

Spectrum
08.2021 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.

Sales Representative Team Leader

PLM Group
04.2015 - 07.2019
  • Scheduled sales presentations to promote company programs and educate clients on offerings.
  • Prepared weekly and monthly reports of business activity and sales forecasts.
  • Worked with management teams to develop annual sales plans, goals and targets.
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Researched market and competitor trends to implement best practices and improve customer satisfaction.
  • Monitored customer accounts, updating payment and shipping details in company system.
  • Developed and maintained strong customer relationships and networks within designated sales territory.

Education

High School Diploma -

Scotland High School
Laurinburg, NC
06.2015

Skills

  • Business Development Understanding
  • Active Listening
  • Report Preparation
  • Account Management
  • Customer Relations
  • Microsoft Excel
  • Sales Expertise
  • Retail Sales Customer Service
  • Microsoft Word
  • CRM Software
  • Conflict Resolution
  • Customer Service
  • Retail Materials Management
  • Call Center Operations
  • Project Management Abilities
  • Data Evaluation
  • Fabrication
  • Sheet Metal Fabrication
  • Steel Fabrication

Certification

  • Call Center/Help Desk Training - 2020

Timeline

Welder/ Pem Insertion Operator

SMT
09.2022 - Current

Customer Service Representative

Spectrum
08.2021 - 01.2022

Assistant Kitchen Manager

Brixx
10.2016 - 09.2022

Sales Representative Team Leader

PLM Group
04.2015 - 07.2019

High School Diploma -

Scotland High School

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Jerry Bumpass