Jerry Carpenter

Carpenter Solutions Group December 2015 - Present Owner/Principal

Accomplished Owner/Principal with a proven track record in leading a process-focused management consulting firm. Strategic visionary with expertise in business development, client relationship management, and team leadership. Demonstrated success in delivering high-impact consulting services, optimizing processes, and driving operational excellence. Adept at identifying and capitalizing on business opportunities, fostering client satisfaction, and maintaining financial health. Skilled in project management, quality assurance, and continuous improvement. Excellent communication and networking skills. Leveraging Lean Sigma tools and 20+ years of driving operational improvement and a commitment to optimizing operations, delivering measurable CX gains, and enhancing overall performance. Expertise spans a wide array of industries, and bring a wealth of knowledge in areas such as process optimization, change management, technology integration, and organizational design. I don't just identify opportunities for improvement – I work with my clients to implement solutions that deliver tangible results.

Initial consulting role with a boutique firm, Guidon Performance Solutions and through a series of mergers and acquisitions, and two stints of employment, became TTEC Digital Consulting.

Owner of consulting sales and delivery for process improvement and customer experience practice. Consulting delivery owner/leader for key clients/engagements for the firm. Responsible for every aspect of delivery within the $20 million consulting practice; consultant development, client offerings, and solutions for all engagements. Complete all aspects of client engagement from initial scoping/assessment, solution architecture, client negotiation, and leadership of team providing delivery. Responsible for selling consulting services to new clients and advancing relationships with current clients.

• Developed and implemented strategic plans for clients in various industries
• Oversaw project teams and ensured timely delivery of high quality consulting services
• Built and maintained strong relationships with clients, resulting in repeat business and increased revenue
• Managed budgets and resources to ensure profitability and efficiency of consulting projects
• Provided guidance and mentorship to junior consultants, promoting professional development and growth within the company

Responsible for all operational and inventory management aspects of 350,000 sq ft pharmaceutical distribution center supplying 30,000 Rx, OTC, DEA Control, and Cold Chain items to 1200 customers and supporting annual sales of $3.2 Billion.

• Developed and implemented strategies to improve operational efficiency and reduce costs
• Managed a team of department heads and provided leadership and direction to achieve company goals
• Monitored and analyzed key performance indicators to track progress and make data driven decisions

Site level leadership positions in both Distribution/Supply Chain and manufacturing operations.

On site Sr. leader of $250M, 300,000 sq ft, medical products distribution operation offering 12,000+ products to 100 hospital and 800 physician office customers. Concurrent role as Lean Six Sigma project sponsor, authored multiple project charters, coached/mentored green belts, conducted toll gate/belt reviews

• Implemented and maintained standard operating procedures to streamline processes and increase consistency
• Led and supported change management initiatives to drive organizational growth and development

Responsible for all manufacturing operations including production levels, materials management, local quality assurance, sales support, customer fill rate, inventory management, and financial forecasting/results for $55 million manufacturing/kitting operation. Transitioned to multiple locations to support plant turnaround efforts.

First operations leadership role of my career. Responsible for processing of parcels on night shift managing union employees, safety, compliance, service and production goals and accountability.

• Oversee daily operations of a team of 15 employees, including scheduling, performance management, and training