Jerry Carter-Bey
Hammond,IN
Summary
Dynamic and results-oriented professional with extensive experience at 18th Street Distillery/Brewery, excelling in superior customer service and creative mixology. Proven track record in event coordination and new hire training, enhancing customer satisfaction and driving sales. Skilled in inventory management and problem-solving, adept at fostering positive relationships and delivering memorable guest experiences.
Overview
20
20
years of professional experience
Work History
Lead Bartender
18th Street Distillery/ 18th Street Brewery
2018.12 - Current
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with canning beer, cleaning kegs & tanks, & bottling & packaging spirits.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Performed any and all tasks needed for the daily operation of a distillery/brewery.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server/ Event Bartender
Mid-America Club
2016.04 - 2018.10
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Ensured timely replenishment of bar supplies during events, maintaining a well-stocked inventory for seamless beverage service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front Of House Manager/Server
Leona's Pizzeria & Restaurant
2004.08 - 2016.04
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
GED -
G.H. Corliss High School
Chicago, IL10.1997
Skills
- Inventory
- Superior customer service
- Bar Equipment Maintenance
- Attention to Detail
- Show up to work to work
- Event Coordination
- Basic accounting
- Outgoing Personality
- Creative Mixology
- New Hire Training
- Complex Problem-Solving
- Changing beer kegs
Timeline
Lead Bartender
18th Street Distillery/ 18th Street Brewery
2018.12 - Current
Server/ Event Bartender
Mid-America Club
2016.04 - 2018.10
Front Of House Manager/Server
Leona's Pizzeria & Restaurant
2004.08 - 2016.04
GED -
G.H. Corliss High School
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