Summary
Overview
Work History
Education
Skills
Certification
Interests
Technical Skills
Work Availability
Timeline
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JERRY CHANG

JERRY CHANG

Lead NOC Engineer
Edinburg,TX

Summary

Is outgoing and takes on challenges to increase knowledge in subjects. Have lots of experience with technology and its applications to daily life. Friendly with other people and will take time to help others in need. Wants to further expand technology into people's daily lives in order to make tasks more efficient.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
4
4
Languages

Work History

Lead NOC Engineer

Apogee Telecom
Austin, TX
01.2023 - Current
  • Led and coordinated efforts within the team for ISP circuit upgrades and changes by distributing workload amongst team members, providing instruction for circuit upgrade tasks, and streamlining documentation of active circuit projects
  • Provided guidance to team members, as an escalation point, to resolve issues and requests in a timely manner while keeping ticket updates to the professional standard of the company
  • Preserved service level agreement by organizing issues and tasks by priority levels and apportioning them to team members

NOC Engineer

Apogee Telecom
Austin, TX
04.2019 - 01.2023
  • Transformed a full site from DIA to a colocation transport by reconfiguring route maps, BGP, NAT translations, access list rules, and layer 2 and 3 interface configurations while collaborating with internal departments and multiple ISPs
  • Employed ITIL process during everyday tasks, incidents, changes, and cases via ServiceNow to better service clients and resolve requests and incidents efficiently within a service level agreement
  • Maintained network by testing redundancy on circuits and equipment, updating equipment versions and configurations, and documenting configuration and device changes
  • Fulfilled client custom configuration requests for private network, firewall modification, public IP, and SSID

NOC Intern

Apogee Telecom
Austin, TX
04.2018 - 01.2019
  • Configured TACACS and ISE authentication for cores, wireless controllers, border routers, and switches
  • Resolved interface issues including poor light levels, errors, and incorrect configuration on Dell, Cisco, and HP switches
  • Troubleshooted speed issues and intermittent connectivity using VMware, RADIUS, PTS, and DHCP servers
  • Deployed configuration for Dual WAN routers, ACL changes, VLAN changes, and new IP assignments
  • Conducted product comparison project to analyze performance differences between AP models

Student

University of Texas
Austin, TX
01.2018 - 05.2018
  • Researched and compiled innovative Network Security training material
  • Created tutorial videos to summarize foundational Network Security concepts
  • Assembled a site with resources for new Network Security professionals for Information Security repository

Installations Intern

Apogee Telecom
Austin, TX
01.2017 - 04.2017
  • Collaborated with coworkers on building, installing, and troubleshooting networking equipment at multiple locations
  • Prepared configurations and shipment parts for on-site Internet installations
  • Assisted installation of APs, switches, and cores
  • Troubleshooted fiber and copper cable connection issues

Education

Bachelor of Arts - Economics, Information

The University of Texas
Austin, TX
08.2015 - 05.2019

Skills

Technical Skillsundefined

Certification

CCENT 2016-2019

Interests

Video production

Crypto/Stock Investing

Discovering restaurants

Karaoke

Technical Skills

Microsoft Office, advanced Java coding, VMware vSphere, VMware ESXi, Oracle VM VirtualBox, Citrix XenCenter, Aruba Mobility Controller, Aruba Mobility Master, Sandvine PTS/SRP, Solarwinds, Oracle Netsuite, Cisco ISE, Dell Sonicwall, Cisco Firepower, ServiceNow, Cisco WLC, Cisco FMC, Cisco ISR4321

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead NOC Engineer

Apogee Telecom
01.2023 - Current

CCNA 2020-2023

02-2020

NOC Engineer

Apogee Telecom
04.2019 - 01.2023

NOC Intern

Apogee Telecom
04.2018 - 01.2019

Student

University of Texas
01.2018 - 05.2018

Installations Intern

Apogee Telecom
01.2017 - 04.2017

CCENT 2016-2019

08-2016

Bachelor of Arts - Economics, Information

The University of Texas
08.2015 - 05.2019

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JERRY CHANGLead NOC Engineer