Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Chen

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash
03.2023 - Current
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Followed procedures to maintain company and customer data confidentiality.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Verified accuracy of all deliveries against order forms.
  • Kept detailed records of deliveries and money received from customers.

Kitchen Manager

Rice Express
12.2018 - 05.2023
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Installed and repaired hardware relating to day-to-day operation.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Orientation Leader

UC Davis
03.2018 - 09.2018
  • Facilitated group activities among assigned students and promoted community bonds through engaging events.
  • Assisted with transition to college life by providing one-on-one support.
  • Provided guidance and helped students troubleshoot and resolve issues with registration.
  • Sustained collaborative relationships with faculty, staff and administration.
  • Utilized software and database to assist students in finding ideal courses.

Food Server

Tiger Bowl
04.2014 - 02.2017
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.

Education

Associate of Science -

Cosumnes River College
Sacramento, CA
09.2024

GED -

Sacramento City College
Sacramento, CA
09.2016

Skills

  • Quality Assurance
  • Attention to Detail
  • Time Management
  • Inventory Management
  • Preventative Maintenance
  • Team Collaboration and Leadership
  • Effective communication
  • Customer service

Timeline

Delivery Driver

DoorDash
03.2023 - Current

Kitchen Manager

Rice Express
12.2018 - 05.2023

Orientation Leader

UC Davis
03.2018 - 09.2018

Food Server

Tiger Bowl
04.2014 - 02.2017

Associate of Science -

Cosumnes River College

GED -

Sacramento City College

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Jerry Chen