Jerry Cortes
Plattsburgh,NY
Summary
Well-qualified heavy equipment worker versed in locating faults, removing worn parts and installing new components. Team-oriented, responsible and diligent about contributing to team and company success. Effective at operating wide range of tools, gauges and equipment to complete maintenance and repair actions. Dependable employee diagnoses and repairs various heavy-duty equipment types and models. Performs thorough preventative maintenance and identifies opportunities for productivity improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Aviation GSE position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Language
Work History
Aviation GSE
Avflight
10.2023 - Current
- Enhanced aircraft safety by performing thorough inspections and maintenance on ground support equipment.
- Reduced downtime for GSE units by implementing a preventative maintenance schedule.
- Improved reliability of GSE fleet by conducting regular troubleshooting and repairs.
- Streamlined repair processes, resulting in quicker turnaround times for out-of-service equipment.
- Maintained detailed records of all maintenance tasks performed, ensuring accurate documentation and efficient future servicing.
- Ensured compliance with all safety regulations and protocols through diligent adherence to guidelines and procedures.
- Demonstrated expertise in repairing various types of GSE, including tow tractors, hydraulic lifts, and air conditioning units.
- Managed inventory of spare parts and supplies, minimizing delays due to lack of necessary resources for repairs or maintenance tasks.
- Conducted root cause analysis for recurring equipment issues, implementing corrective actions to prevent future occurrences.
- Performed calibration checks on essential tools and equipment to guarantee accurate measurement and testing results during repairs or maintenance activities.
- Worked closely with other mechanics as part of an effective team dedicated to maintaining a high-performance GSE fleet.
- Provided exceptional customer service by promptly addressing concerns from pilots or airport personnel regarding the condition or functionality of ground support equipment.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Removed worn or faulty components for replacement or repair.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Repaired machinery and equipment according to manufacturer specifications.
- Collaborated with team of technicians to complete projects and meet deadlines.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
Head Technician
Loyalty Car Care
09.2022 - 10.2023
- Improved equipment performance by conducting regular maintenance and system upgrades.
- Reduced downtime for machines by implementing preventative maintenance measures.
- Maximized team efficiency with thorough training and supervision of junior technicians.
- Streamlined repair processes, resulting in quicker turnaround times for clients.
- Developed troubleshooting guides and resources to assist technicians with common issues encountered on the job.
- Collaborated with other departments, providing technical expertise to support overall company objectives.
- Managed inventory of spare parts, ensuring availability when needed for repairs or replacements.
- Consistently met deadlines by prioritizing tasks effectively and utilizing time management skills.
- Resolved complex technical issues through detailed analysis of equipment data logs and diagnostic tools, ensuring optimal performance levels were maintained.
- Maintained comprehensive documentation of all service calls, including resolutions implemented and follow-up actions required if necessary.
- Contributed to product development efforts by providing feedback on potential design improvements based on real-world experiences in servicing equipment in the field.
- Assisted customer support teams in answering technical inquiries from customers, leveraging extensive knowledge of equipment functionalities and capabilities to provide accurate information promptly consistently.
- Optimized workflows within the department by analyzing existing processes identifying areas for improvement.
- Conducted risk assessments before each project implementation phase ensured compliance with industry regulations and standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested components and systems to evaluate performance and identify concerns.
- Tracked and recorded parts and labor costs related to each service call.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Addressed routine equipment maintenance according to established schedule.
- Drafted preventive maintenance schedule to support equipment longevity.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Collections Specialist
Rent A Center Warehouse & Retail Store
07.2017 - 02.2020
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
- Assisted sales representatives in credit evaluations for new customers, minimizing risk exposure for the company moving forward.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
Class B Technician
Della Toyota Plattsburgh
06.2014 - 04.2017
- Enhanced vehicle performance by conducting thorough inspections and routine maintenance.
- Increased customer satisfaction by providing timely and accurate diagnostics for complex mechanical issues.
- Reduced downtime for vehicles through efficient repair work and preventative maintenance measures.
- Maintained a safe working environment by adhering to safety protocols and utilizing proper equipment during repairs.
- Ensured quality control by performing final checks on all completed work before returning vehicles to customers.
- Contributed to shop efficiency by maintaining a clean, organized workspace and properly storing tools after use.
- Assisted in inventory management, tracking parts usage, and ordering supplies as needed to maintain optimal stock levels.
- Improved customer trust by explaining technical information clearly and concisely during consultations or followups.
- Collaborated with management to develop new procedures for more effective workflow within the shop environment.
- Demonstrated commitment to continuous learning by pursuing additional certifications or licenses relevant to the Class B Technician role.
- Utilized advanced diagnostic equipment proficiently, enabling swift identification of vehicle malfunctions or issues needing attention.
- Developed strong relationships with parts suppliers, negotiating favorable pricing agreements that benefited both parties.
- Consistently met deadlines for service appointments while maintaining high-quality standards in all completed work orders.
- Implemented cost-saving measures through careful analysis of parts usage patterns and adjustment of ordering practices where necessary.
- Fostered positive working relationships with colleagues from different departments within the organization, ensuring smooth cooperation on joint projects or tasks requiring cross-functional expertise.
- Increased shop productivity by actively seeking out opportunities for process improvement and implementing changes when appropriate.
- Exceeded customer expectations, consistently delivering high-quality repairs and maintenance services that adhered to manufacturer guidelines and industry best practices.
- Read and followed technical documentation to complete accurate repairs.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Education
High School Diploma -
09.1998
Skills
- Welding and Fabrication
- Technical Documentation Understanding
- Diesel Engine Repair
- Hand and Power Tools
- Heavy Equipment Handling
- Pneumatic System Repair
- Preventive Maintenance Procedures
- Battery Maintenance and Charging
- Oxygen and Nitrogen Systems
- Inventory and Parts Management
- Fluid and Lubricant Management
- Communication and Teamwork
- Fuel System Servicing
- Problem Solving Abilities
- Ground Support Equipment Operation
- HVAC System Maintenance
- Tire and Wheel Assembly
- Quality Control Inspections
- Blueprint Reading and Interpretation
- Electronic Control Systems
- Hydraulic Systems Troubleshooting
- Gasoline Engine Maintenance
- Transmission and Drivetrain
- Vehicle Inspection and Testing
- Electrical System Diagnostics
- Brake System Repair
- Forklift Operation and Maintenance
- Power Generation Systems
- Aviation Safety Regulations
- Parts Assembly
- Electrical Troubleshooting
- Inventory Maintenance
- Vehicle Inspection
- Schematics Interpretation
- Air Conditioning Service
- Hydraulic Systems Repair
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
engine repair
i like to rebuild and build cars stock or race ready
Timeline
Aviation GSE - Avflight
10.2023 - Current
Head Technician - Loyalty Car Care
09.2022 - 10.2023
Collections Specialist - Rent A Center Warehouse & Retail Store
07.2017 - 02.2020
Class B Technician - Della Toyota Plattsburgh
06.2014 - 04.2017
William Cullen Bryant High School - High School Diploma,