Jerry Decker

Service Tech Journeyman

Premier Truck Group

05.2018 - Current

Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Explained diagnostic findings to customers and outlined repair or service options.
Adhered to safety protocols and policies to reduce workplace hazards.
Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Evaluated systems according to predetermined checklist and noted issues.
Assisted training end users on proper use of hardware and software to deliver excellent customer service.
Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
Repaired and replaced faulty motors, blowers, switches and compressor units.
Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
Troubleshot and diagnosed issues with HVAC and refrigeration units.
Worked in strict compliance with applicable OSHA regulations and safety requirements.
Kept accurate records of work activities, time, materials and faults on work orders.
Completed warranty services and submitted required paperwork.
Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
Diagnosed mechanical problems for repair or replacement.
Used specialized tools and equipment to diagnose and repair issues with diesel engines.
Conducted full operational compliance inspections before releasing vehicles for use.
Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
Followed factory and dealership standards to accurately perform repairs according to work order.
Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
Collaborated with other mechanics to inspect diesel engines for signs of damage.