Jerry Delgadillo
Hayward ,CA
Summary
Dynamic and results-driven professional with a proven track record at FedEx Express, excelling in team leadership and customer service. Recognized for enhancing team productivity and fostering collaboration. Skilled in problem-solving and time management, committed to continuous improvement and delivering exceptional service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Appliance Tech
Jerry’s Appliance
01.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Team Leader
FedEx Express
02.2022 - 03.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Smog Check Technician
Quick Smog
08.2011 - 01.2013
- Streamlined inspection process with diligent record-keeping and documentation of test results.
- Collaborated with service advisors to develop comprehensive repair plans based on smog check findings, ensuring optimal vehicle performance.
- Educated customers on available financial assistance programs for required emissions-related repairs, increasing accessibility to services.
- Ensured compliance with local and federal emissions standards by staying current on industry updates and changes in legislation.
- Handled customer inquiries professionally, addressing concerns regarding emissions requirements and potential repairs needed for compliance.
- Conducted routine maintenance on shop equipment to prolong its lifespan while minimizing costly repairs or replacements.
- Reduced wait times for customers by efficiently managing appointments and maintaining an organized workflow.
- Assisted customers in understanding the importance of regular vehicle maintenance for optimal emissions performance.
- Improved vehicle emissions performance by conducting thorough smog inspections and identifying necessary repairs.
- Maintained a clean, safe work environment by following proper safety protocols during all smog check procedures.
- Performed preventative maintenance on testing equipment to ensure accurate results and minimize downtime.
Smog Check Technician
My Vernon Smog
01.2010 - 01.2011
Cashier
Jack in the Box
01.2008 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Appliance Repair - Appliance Repair
Penn Foster Career School
Scranton, PA01.2012
Hight School Diploma -
San Lorenzo High
San Lorenzo, CA06.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
- Decision-making
- Organization and time management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Team Leader
FedEx Express
02.2022 - 03.2024
Appliance Tech
Jerry’s Appliance
01.2012 - Current
Smog Check Technician
Quick Smog
08.2011 - 01.2013
Smog Check Technician
My Vernon Smog
01.2010 - 01.2011
Cashier
Jack in the Box
01.2008 - 01.2010
Appliance Repair - Appliance Repair
Penn Foster Career School
Hight School Diploma -
San Lorenzo High
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