Jerry Dennis
Arlington,TX
Summary
Accomplished Disability Claims Representative with a proven track record at Sedgwick CMS for enhancing claims processing efficiency and accuracy. Expert in medical records analysis and renowned for exceptional communication skills. Achieved significant reduction in pending claims, demonstrating a unique blend of technical proficiency and empathetic customer service.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
10
10
years of professional experience
Work History
Disability Claims Representative
Sedgwick CMS
02.2024 - Current
- Maintained a high level of accuracy in data entry, ensuring correct claimant information and benefit calculations.
- Conducted comprehensive research to stay current on industry regulations and compliance requirements for accurate claim processing.
- Reduced the number of pending claims through diligent follow-ups and thorough case management.
- Demonstrated strong attention to detail when interpreting policy documents, ensuring accurate application of terms to each case under review.
Customer Service Representative
Texas Capital Bank
08.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Supervisor
Supreme Lending
12.2021 - 05.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Lead Teller
Chase Bank
08.2014 - 08.2017
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Education
High School Diploma -
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Medical records analysis
- Strong communication skills
- Organizational growth
- Claims processing proficiency
- Quality control monitoring
- Teamwork
- Documentation proficiency
- Teamwork and collaboration
- Customer service
- Claims
Timeline
Disability Claims Representative
Sedgwick CMS
02.2024 - Current
Customer Service Representative
Texas Capital Bank
08.2022 - 01.2023
Customer Service Supervisor
Supreme Lending
12.2021 - 05.2022
Lead Teller
Chase Bank
08.2014 - 08.2017
High School Diploma -
Southern New Hampshire University