Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jerry Dorestant

Jerry Dorestant

Gloucester City,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

14
14
years of professional experience
1
1
Certification

Work History

CDL Class A Driver

Western Express
09.2024 - Current
  • Performed pre-trip inspections of vehicles to ensure they are in proper working condition
  • Secured cargo for transportation using straps, chains, or other securing devices
  • Coordinated with dispatchers for route planning based on customer requirements
  • Collaborated with team members and supervisors to improve overall delivery processes
  • Ensured compliance with weight restrictions and load limits for safe transportation
  • Operated CDL Class A vehicles to transport goods and materials in a safe and efficient manner
  • Maintained accurate records of daily activities, including driving hours, mileage, and fuel usage
  • Adhered to all traffic laws and regulations while operating the vehicle

Customer Service Rep (Temporary)

Nations Benefits
12.2023 - 09.2024
  • Ensured customer satisfaction and provided professional customer support
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Investigated and resolved customer inquiries and complaints quickly.

Substitute Teacher

Miami Dade Public Schools System
09.2022 - 06.2023
  • Implement lesson plans
  • Ensure a safe learning environment
  • Recording student progress
  • Communicate with classroom staff
  • Promoting positive student behavior

Mental Health Specialist

Jackson Behavioral Health Hospital
03.2020 - 03.2023
  • Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
  • Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
  • Monitored patients and assessed suicide risks.
  • Communicated with clients to develop social and psychiatric observations.
  • Documented client progress in confidential files.
  • Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
  • Maintained detailed records of clinical interventions, progress notes, treatment plans, and other documentation required for regulatory compliance.

Registered Behavior Technician (RBT)

ABA Learning Center
12.2016 - 08.2020
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.

Assistant Warehouse Manager

Neptune Cigars
05.2015 - 12.2016
  • Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
  • Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
  • Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
  • Onboarded, trained and supervised 2-4-person warehouse staff with strong record of meeting schedule and performance goals.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Accomplished multiple tasks within established timeframes.

Sales Associate/cashier Team Lead

Home Depot
02.2012 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Financial Administrative Assistant

Miami Job Corps Center
09.2011 - 02.2012
  • Input financial documents via QuickBooks/ Reviewed and amended Requisitions
  • Provided comprehensive administrative support to finance team members, including scheduling meetings, organizing travel arrangements, and maintaining files.
  • Reduced errors in financial records through diligent review and reconciliation of accounts payable and receivable transactions.
  • Improved overall office productivity by providing comprehensive training on new software systems to fellow team members.
  • Assisted in the preparation of annual financial reports for accurate and timely submission to management.
  • Assisted in payroll processing by gathering employee information, calculating pay rates, and ensuring timely disbursement of salaries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
05.2023

Associate of Arts - Psychology

Miami Dade College
Miami, FL
01.2017

Skills

  • Customer Service
  • Punctual and Reliable
  • Time Management

Certification

  • RBT Certification
  • Commercial Driver's License (CDL) Class A Expires: May 2027 State: NJ

Languages

Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
English
Full Professional

Timeline

CDL Class A Driver

Western Express
09.2024 - Current

Customer Service Rep (Temporary)

Nations Benefits
12.2023 - 09.2024

Substitute Teacher

Miami Dade Public Schools System
09.2022 - 06.2023

Mental Health Specialist

Jackson Behavioral Health Hospital
03.2020 - 03.2023

Registered Behavior Technician (RBT)

ABA Learning Center
12.2016 - 08.2020

Assistant Warehouse Manager

Neptune Cigars
05.2015 - 12.2016

Sales Associate/cashier Team Lead

Home Depot
02.2012 - 05.2015

Financial Administrative Assistant

Miami Job Corps Center
09.2011 - 02.2012

Bachelor of Arts - Psychology

Florida International University

Associate of Arts - Psychology

Miami Dade College

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Jerry Dorestant