Jerry Drummond
Dallas,TX
Summary
Experienced Facility Director specializing in maintenance management and project execution. Demonstrated success in enhancing operational efficiency through effective planning and decision-making. Ready to contribute expertise and leadership skills to a dynamic organization.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Facility Director
Oak Cliff Bible Fellowship
Dallas, TX
06.2015 - Current
- Oversaw compliance with safety regulations and quality standards in facility management.
- Coordinated staff scheduling and resource allocation for efficient operations.
- Implemented cost-saving measures while maintaining quality service delivery.
- Developed and enforced policies for facility usage and access control.
- Led training sessions on safety protocols and emergency response procedures.
- Collaborated with vendors to ensure timely delivery of maintenance supplies.
- Monitored facility conditions and reported issues to upper management for resolution.
- Analyzed customer feedback surveys to identify areas needing improvement within the facility.
- Reviewed monthly reports from department heads regarding progress towards achieving goals set out by the organization.
- Responded promptly to tenant complaints or requests for assistance concerning their living conditions or environment.
- Ensured that all building codes were met during renovations or construction projects.
- Monitored employee performance to ensure adherence to established standards.
- Collaborated with other departments in order to coordinate activities related to facility management.
- Established service contracts with external vendors for repair services or preventive maintenance programs.
- Implemented strategies to improve operational efficiency while reducing costs.
- Coordinated with outside vendors to arrange for cleaning services, repairs and other necessary services.
- Provided technical support when needed in order to troubleshoot any issues that arise in the facilities.
- Oversaw inventory and equipment to address performance needs and cost controls.
- Maintained accurate records of facility activities, expenses and inventory levels.
- Set appropriate maintenance schedules to maintain smooth building operations.
- Developed operating procedures for facility management personnel to ensure compliance with safety regulations.
- Developed budget plans for facility maintenance, operations and capital improvements.
- Directed the maintenance, operations and security of facilities and equipment.
- Created an emergency response plan outlining steps that should be taken in case of an incident occurring within the premises.
- Provided guidance to supervisors on managing their teams effectively.
- Organized special events such as conferences, meetings or receptions at the facility.
- Oversaw the construction of new buildings and renovation projects.
- Conducted regular inspections of all facility systems to identify potential problems or areas for improvement.
- Resolved conflicts between employees in a timely manner following company policies and procedures.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Tracked inventory of cleaning products and materials to maintain optimum supply levels.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Responded to space rental inquiries from phone, web or walk-in customers.
- Hired and coordinated with vendors to perform preventive maintenance work at facility.
- Performed security checks to identify areas of concern and implement mitigation techniques.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Developed and maintained multi-year capital improvement plans and maintenance plans for facilities.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Provided insights to executive leadership on new trends for office environment.
- Participated in architectural and engineering planning and design.
- Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
- Conducted regular inspections on building systems to verify proper operating conditions.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Assembled and arranged conference and facility equipment in designated rooms per event requirements.
- Developed and oversaw budgets for facilities, working within cost restraints.
- Prepared for emergencies by creating building evacuation action plans.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Supervised vendors and contracts to support office environment.
- Surveyed facility to maximize safety and security.
- Managed implementation and operation of building preventive maintenance program.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
Facility Manager
City of Dallas
Dallas, Texas
06.2014 - 12.2014
- Managed facility maintenance schedules and ensured timely completion of tasks.
- Coordinated vendor services for repairs and upkeep of city buildings.
- Oversaw daily operations and addressed facility-related issues promptly.
- Implemented safety protocols to maintain a secure environment for staff and visitors.
- Assisted in budget management for facility operations and maintenance projects.
- Conducted regular inspections to ensure compliance with city standards and regulations.
- Developed training materials for staff on facility procedures and safety practices.
- Collaborated with city departments to streamline facility usage and scheduling processes.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Resolved customer complaints pertaining to facility-related matters quickly and effectively.
- Prepared and submitted reports on facility operations, including budget updates.
- Planned and coordinated the maintenance of facility equipment and systems.
- Scheduled and monitored on-site inspections of facility.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Managed contracts related to building services such as janitorial or security services.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Developed and implemented preventive maintenance programs for facility infrastructure components.
- Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
- Provided technical guidance to staff regarding facility operations and maintenance issues.
- Maintained records relating to all aspects of facilities management including financial data.
- Managed implementation and operation of building preventive maintenance program.
- Directed maintenance and operations of facility systems to minimize service interruptions.
Quality Control Manager
ERMC
Dallas, Texas
12.2008 - 07.2014
- Developed quality control procedures for manufacturing processes and product inspections.
- Trained staff on quality standards and best practices for product evaluation.
- Conducted audits to ensure compliance with industry regulations and safety standards.
- Collaborated with production teams to address quality issues and implement solutions.
- Analyzed data from inspections to identify trends and areas for improvement.
- Managed documentation and reporting of quality control activities and findings.
- Led cross-functional meetings to discuss quality concerns and corrective actions needed.
- Maintained equipment calibration schedules to ensure accurate measurement results.
- Reviewed customer complaints and took corrective action when necessary.
- Prepared detailed reports on quality performance metrics for management review.
- Coordinated with production team to ensure products meet specifications.
- Performed regular inspections of raw materials, components, and finished products.
- Supported continuous improvement initiatives within the organization.
- Trained staff on quality control principles, techniques, and processes.
- Ensured that all process changes were documented properly in accordance with company policy.
- Developed and implemented Quality Control policies and procedures.
- Provided guidance on regulatory requirements related to Quality Control activities.
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
- Handled scheduling procedures for department and directed team members in setting and achieving goals.
- Stayed abreast of local, state, and federal regulations impacting corporate compliance.
- Managed calibration systems for measuring equipment used in the production process.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
- Evaluated vendor performance against established criteria to ensure adherence to contractual obligations.
- Conducted internal audits to ensure compliance with ISO 9001 standards.
- Fielded customer complaints and rectified service issues.
- Completed various financial and quality audits for different departments.
- Maintained records of test results, inspection findings, and corrective actions taken.
- Investigated root causes of non-conformance issues and proposed solutions.
- Conducted periodic reviews of existing Quality Control documents for accuracy.
- Collaborated closely with other departments to ensure high levels of customer satisfaction.
Facility Manager
ERMC
Dallas, TX
01.2014 - 06.2014
- Managed facility operations to ensure compliance with safety and quality standards.
- Oversaw maintenance schedules and coordinated repairs for building systems.
- Developed and implemented procedures for efficient facility management practices.
- Collaborated with vendors to secure services and supplies for facility needs.
- Trained staff on safety protocols and emergency response procedures.
- Conducted regular inspections to identify maintenance issues and improvements needed.
- Maintained accurate records of facility activities and maintenance tasks performed.
- Facilitated communication between departments to address facility-related concerns promptly.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Resolved customer complaints pertaining to facility-related matters quickly and effectively.
- Prepared and submitted reports on facility operations, including budget updates.
- Planned and coordinated the maintenance of facility equipment and systems.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Managed contracts related to building services such as janitorial or security services.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Developed and implemented preventive maintenance programs for facility infrastructure components.
- Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
Field Service Project Manager/Sales/Safety Director
Trenton Corporation
Ann Arbor, Michigan
01.2000 - 08.2008
- Managed field service operations for water, gas, and oil customers, overseeing sales, installation, and training.
- Analyzed product sales trends and reported findings to General Manager.
- Implemented techniques to enhance pipeline sealing filling operations for increased effectiveness.
- Processed all invoices for field service operations accurately and efficiently.
- Forecasted annual field service budget and tracked monthly expenses using Excel.
- Developed project plans outlining tasks, responsibilities, and deadlines for team members.
- Coordinated client meetings to gather requirements and provide project updates regularly.
- Analyzed project risks and developed mitigation strategies to address potential issues.
- Facilitated continuous improvement initiatives to enhance service delivery processes.
- Documented project progress and maintained accurate records for stakeholder review.
- Negotiated contracts with vendors and suppliers for materials needed for service projects.
- Created detailed reports on project status, resource utilization and budget analysis for each service project.
- Ensured compliance with all applicable regulations related to service projects.
- Coordinated with stakeholders to define scope, objectives, deliverables, timeline and budget of service projects.
- Identified potential risks and implemented preventive measures to minimize project disruption.
- Reported weekly financial status regarding open quotes and field service expenditure approvals.
- Handled transport logistics for materials and equipment on a global scale.
- Traveled internationally to train customers, conduct sales presentations, and negotiate contracts.
Computer Information Systems Manager
Trenton Corporation
Ann Arbor, Michigan
01.1996 - 08.2008
- Increased efficiency and decreased server downtime by actively maintaining the cache and keeping hardware updated.
- Installed and administered servers, software and hardware, maintained wired and wireless Microsoft network.
- Installed CAT5 and 6 wiring for network.
- Trained employees on the use of workstations and new software.
- Added and removed servers when necessary.
- Administered Windows NT, 2000, and 2003 server environments, and repaired notebook workstations and servers when needed.d.
- Resolved desktop workstations and servers issues.
- Administered network and local printers, scanners, faxes, routers, switches, hubs and telephone system.
- Increased the efficiency of the company website by adding pertinent pages and items.
- Managed information systems to enhance operational efficiency across departments.
- Developed and implemented IT policies to ensure data security and compliance.
- Collaborated with stakeholders to identify technology needs and solutions.
- Trained staff on new systems and software to improve user competency.
- Conducted regular system audits to ensure optimal performance and reliability.
- Researched emerging technologies to recommend improvements for company infrastructure.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Managed user accounts and permissions levels across multiple platforms.
- Trained staff on the use of various information systems applications, including troubleshooting techniques.
Customer Service Manager/Technical Sales/Field Service Team Leader
Trenton Corporation
Ann Arbor, Michigan
01.1993 - 01.2007
- Direct line company representative to customers in the field.
- Analyzed customer trends and reported findings to the company President.
- Actively resolved customer issues and complaints.
- Supported customers on all products through training and technical expertise.
- Received and processed customer orders and invoices.
- Supervised field service team during the installation of products worldwide.
- Proactively sought out new customers through research and performed cold calls to potential customers to secure business. Supported customers with technical sales issues and concerns.
- Traveled to customer sites in the US, France and Argentina to resolve technical issues pertaining to product installation and use.
Maintenance Sargent
United States Army Reserve & National Guard
Ann Arbor, MI
09.1983 - 08.2006
- Motor Transport Operator, operated heavy equipment haulers, semis and other wheeled vehicles.
- Mechanic performed daily and battlefield maintenance on vehicles and equipment.
- Moto Sergeant supervised a group of 30 soldiers in daily routines, in addition to deployment scenario maneuvers and administered necessary training to soldiers to keep them combat ready.
- Maintained the Army Maintenance and Management System database and managed equipment maintenance.
- Maintenance Supervisor supervised mechanics and techs in the repair and maintenance of vehicles and equipment.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Production Maintenance Truck Driver
Trenton Corporation
Ann Arbor, Michigan
01.1986 - 01.1999
- Instrumental in increasing production efficiency.
- Repaired production line and field service equipment, including gasoline engines, mechanical and electro-mechanical devices and basic PLC.
- Exposed and corrected potential issues related to equipment performance.
- Operated Class A required vehicle to transport bulk material to customer sites.
Education
Bachelor - Business Management
University of Phoenix
Phoenix, AZ07-2013
Skills
- Microsoft Office Suite, MS Access, MS Project, MS Visio, Adobe Acrobat, MS Publisher, Microsoft Great Plains Accounting Suite, Microsoft Windows Vista, XP, 2000, Serve 2000 and Serve 2003, Microsoft Project Manager
- HVAC systems
- Electrical
- Cleaning services
- Building walk-throughs
- Equipment set up
- Building operations
- Signage
- Pest control
- Inventory stocking
- Work orders
- Repairs and maintenance
- Grounds maintenance
- Database oversight
- Effective communication
- Team building
- Facility operations
- Multitasking Abilities
- Reliability
- Fire safety management
- Capital improvement
- Strategic planning
- Relationship building
- Professional demeanor
- Teamwork
- Security systems
- Plumbing systems
- Record keeping
- Budget administration
- Regulatory compliance
- Vendor management
- Preventive maintenance
- Emergency preparedness
- Budget management
- Facility management
- Staff training
- Customer service
Certification
- Microsoft Office Suite
- HVAC Control System Software
- Microsoft Teams
- CMMS
- Lighting Controls
- Audio Video
- Electrical
- Plumbing
- Basic HVAC
- Google Workspace Suite
Accomplishments
- Academic Honors : Delta Mu Delta Honor Society 2013
- Kingdom Agenda Bible Institute Graduate: Leader
References
References available upon request.
Timeline
Facility Director
Oak Cliff Bible Fellowship
06.2015 - Current
Facility Manager
City of Dallas
06.2014 - 12.2014
Facility Manager
ERMC
01.2014 - 06.2014
Quality Control Manager
ERMC
12.2008 - 07.2014
Field Service Project Manager/Sales/Safety Director
Trenton Corporation
01.2000 - 08.2008
Computer Information Systems Manager
Trenton Corporation
01.1996 - 08.2008
Customer Service Manager/Technical Sales/Field Service Team Leader
Trenton Corporation
01.1993 - 01.2007
Production Maintenance Truck Driver
Trenton Corporation
01.1986 - 01.1999
Maintenance Sargent
United States Army Reserve & National Guard
09.1983 - 08.2006
Bachelor - Business Management
University of Phoenix
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