Jerry Dudley
Braddock,PA
Summary
Detail-oriented Security Officer with proven skills in surveillance monitoring, access control, and incident reporting. Strong problem-solving abilities ensure effective response to suspicious activities and maintenance of safety protocols. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Security Officer
Chesley Brown International Security`
Pittsburgh, Pennsylvania
05.2023 - Current
- Monitored premises to ensure safety and security for clients and staff.
- Implemented access control measures to restrict unauthorized entry into buildings.
- Provided customer service by assisting visitors and addressing inquiries professionally.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Assisted with crowd control during large events held at the facility.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Security Officer
Landmark Security
Pittsburgh, Pennsylvania
02.2021 - 04.2023
- Monitored premises to ensure safety and security for clients and staff.
- Conducted regular patrols to identify and address potential security risks.
- Monitored CCTV systems to ensure safety and security of premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Adhered to post orders while maintaining a visible presence around the property.
- Assisted with crowd control during large events held at the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Confirmed visitor identification prior to granting entry into the building.
- Verified photo IDs and tickets to allow guests passage.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided customer service by assisting visitors and addressing inquiries professionally.
Cashier
Bed Bath & Beyond
Homestead, Pennsylvania
09.2019 - 02.2021
- Processed customer transactions accurately and efficiently at retail checkout.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
Education
High School Diploma -
Propel Braddock Hills
Braddock, PA06-2018
Skills
- Surveillance monitoring
- Access control
- Incident reporting
- Emergency response
- Risk assessment
- Crowd management
- Customer service
- Attention to detail
- Problem solving
- Surveillance
- Premises patrol
- General security
Timeline
Security Officer
Chesley Brown International Security`
05.2023 - Current
Security Officer
Landmark Security
02.2021 - 04.2023
Cashier
Bed Bath & Beyond
09.2019 - 02.2021
High School Diploma -
Propel Braddock Hills